Remote play problem - A button registers select but won’t do anything

Hi there! I am sorry to hear about what happened. Let's do our best here to get this sorted out.

If you have an option to skip it, please do so. We will connect it using the steps below.

Let's enable remote features first:
Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Select the Enable remote features checkbox.
Under Power options, select Sleep.
Note: If your console power mode isn’t set to Sleep, remote play won’t work.

On a mobile device:
Open the Xbox mobile app.
Select the My Library icon and select Consoles.
***Pull down your screen 2 to 3 times to refresh the list.
Select the console you want to connect to and then press Remote play on this device.

Let me know if that works.

Hi there!

Let's make sure that you have the correct settings from your Xbox console:
Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Select the Enable remote features checkbox.
Under Power options, select Sleep.
Note: If your console power mode isn’t set to Sleep, remote play won’t work.

On your mobile device:
Open the Xbox mobile app.
Select the My Library icon and select Consoles.
***Please swipe down your screen 2 to 3 times to refresh the list.
Select the console you want to connect to and then press Remote play on this device.

Let me know if that works.

Hi Bull!

Are you still on the initial setup? You may skip that instead.

Once you setup your console from the initial setup, let's try the steps below to connect it.

First, let's enable your remote play features.

Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Select the Enable remote features checkbox.
Under Power options, select Sleep.
Note: If your console power mode isn’t set to Sleep, remote play won’t work.

Once done, on your mobile device:
Open the Xbox mobile app.
Select the My Library icon and select Consoles.
***Swipe down your screen 2 to 3 times to refresh the list.
Select the console you want to connect to and then press Remote play on this device.

Hi JakAbot!

Let's try to install your game remotely.

Let's enable it first on your console:

Press the Xbox button on your controller to open the guide.

Go to Profile & system > Settings > Devices & connections > Remote features.

Select the Enable remote features checkbox.

Under Power options, select Sleep.

Note: If your console power mode isn’t set to Sleep, remote play won’t work.

Once done, sign in your account to the Xbox app on mobile. Look for the game there and check if there's an option to install it to your console.

Thank you!

Hi, Strumdeet! It seems that you're having issues starting a remote play on your Mobile phone.

Check if you have enabled remote play feature:

Go to Profile & system > Settings > Devices & connections > Remote features.

Make sure that Enable remote features option is ticked.

Under Power options, select Sleep.

Note If your console power mode isn’t set to Sleep, remote play won’t work.

Please try rebooting your mobile device along with the console.

Press and hold the Xbox button on the console for 10 seconds until it turns off.

Remove everything that is connected to the console

Wait for 3 minutes then connect the Power cord and HDMI cable.

Then set it up again:

Open the Xbox mobile app.

Select the My Library icon and select Consoles.

Select the console you want to connect to and then press Remote play on this device.

I look forward to your update.

Thank you!