Remote play on IOS while connected to a WiFi network

If this issue is down to iOS16 and/or the app can it be fixed please!?!

It is certainly consistent with my experience that wifi local network access (same as Xbox is on) works fine but any remote wifi or cell connection just produces a black screen on the iOS device.

very very frustrating - has worked perfectly up until now.

Hi Gt529,

Thanks for getting back.

Upon further checking, we've found out that there's a current known issue when using the remote play when connecting to a console through cellular or external wifi networks. Please see this article here for more information. Remote play on iOS devices (Known Issue Update) - Microsoft Community

We appreciate your understanding.

Sincerely,





Microsoft Community Forum Moderator

I see, in order to isolate a bit more the issue. Can you try connecting the console to a completely different wifi network?
For example sharing mobile data via wifi hotspot and connect the console in that way.

Then connect another phone to your home network (or use the phone mobile data) and see how it goes with remote playing

No work.

Still can’t remote play on ios16 with 5G data.

Yup, remote play from any network outside of the network the Xbox is on is currently broken on iOS 16 and has been since iOS 16 beta's initial release.

The Xbox team is aware of it - see Spartycrunch's response at https://www.resetera.com/threads/xbox-remote-play-is-broken-on-ios-16.652536/

There's a thread on Reddit with dozens of people having the same issue. https://www.reddit.com/r/xboxinsiders/comments/xpmjdi/issues_with_remote_playxbox_app_on_ios_16/

The reviews on the iOS app on the iOS App Store are filled with people reporting the same, if you sort by most recent reviews.

The steps listed by Dérek will have no effect, as this is a bug in the Xbox app on iOS 16, not an issue with the Xbox or NAT configuration, as evidenced by the fact that Android, iOS 15 and below, and Windows devices will be able to remote play from the same Xbox out of network, but iOS 16 fails for those impacted.

Microsoft has yet to formally acknowledge this in any known issues listings. The best we can hope for is that a fix goes in at some point, versus them continuing to sweep it under the rug.

Hello HughBoyZilla,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue with remote play when iOS device is connected via 5G and Xbox Console is connected via home network. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. What error are you getting when devices used for remote play is not connected on the same network? The internet connection should be:

• 7-10 Mbps
  
• Connected to a 5 GHz Wi-Fi network (a 2.4GHz Wi-Fi network will work but isn’t currently optimized)
  
• Cellular network connectivity is also available.
  

2. Have you tried another device to remote play your console like a Windows PC and even connected on different network remote play does not work?

To successfully remote play your Xbox console using iOS or Windows device or even Android, make sure to set up correctly the remote play settings requirements and make sure devices used for remote playing meet the requirement. For your reference, see: How to set up remote play | Xbox Support

To get help on how to troubleshoot remote play issues. refer to this link: Troubleshoot remote play gaming | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.





Sincerely,