Remote play issue - We found your console but can't connect (on pc). Can someone help me...

Discus and support Remote play issue - We found your console but can't connect (on pc). Can someone help me... in XBoX on Windows to solve the problem; I brought a pc and i been trying connect through the xbox app on the pc but i keep getting the message “we found ur device but we cant connect change... Discussion in 'XBoX on Windows' started by Veгified ✔8, Aug 29, 2023.

  1. Remote play issue - We found your console but can't connect (on pc). Can someone help me...


    I brought a pc and i been trying connect through the xbox app on the pc but i keep getting the message “we found ur device but we cant connect change ur wifi or cellular network. Im a college student so im on campus & my pc only take ethernet and my xbox is under the same wifi as the ethernet

    :)
     
    Veгified ✔8, Aug 29, 2023
    #1
  2. Kathy A. Win User

    Remote play issue - We found your console but can't connect (on pc). Can someone help me connect or tell me the issue?

    Good day!



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  3. Kathy A. Win User

    Remote play issue - We found your console but can't connect (on pc). Can someone help me connect or tell me the issue?

    Hello,

    Thank you for posting in Microsoft Community.

    We understand that you're having trouble connecting your Xbox console to your PC through remote play. It sounds like the issue might be related to your network connection. Since you're on a college campus, it's possible that the network is blocking the connection or that there are restrictions in place that are preventing the connection from being established.



    Before we provide troubleshooting, we would like to isolate the issue by asking you few questions:

    1. Did you met the required system of remote playing Xbox games? Please check the list below:
      • Internet connection
        • 7-10 Mbps
        • Connected to a 5 GHz Wi-Fi network (a 2.4GHz Wi-Fi network will work but isn’t currently optimized)
        • Cellular network connectivity is also available
      • Bluetooth 4.0 and greater
      • Windows 10/11
      • Xbox app for Windows is updated.
      • Xbox One or later consoles need to be configured for and connected to the Xbox network.
    2. Is the sleep power enabled?
    3. Is the remote feature enabled?

    Source: How to set up remote play | Xbox Support

    Here are a few things you can try to troubleshoot the issue:



    1. Make sure that both your PC and Xbox console are connected to the same network. If they are, try restarting both devices and then attempting to connect again.



    2. Check to see if there are any firewalls or security settings on your network that might be blocking the connection. You may need to contact your campus IT department to see if they can help you with this.



    3. If you're using a network is wired connection on your PC, try switching to a wireless connection to see if that helps. Alternatively, you could try using a different Ethernet cable to connect your PC to the network.

    We look forward to your response.

    Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Microsoft Community Moderator
  4. Gt529 Win User

    Remote play issue - We found your console but can't connect

    Hi ,

    We appreciate your patience waiting.

    As promised, I've consulted our internal team about this and we would like to ask for clarification;

    Can you please confirm what device you are using when you are experiencing this problem? Is it on a mobile phone(Android or iOS) or on PC/laptop?

    If you are using an Android phone, may I know what is the OS version of your Android? Is it Android 10 or 11?

    If you are using PC, may I know the version of your Xbox app and your gaming services? To check for the version, follow this steps; launch Xbox app>select profile picture > Settings > About.

    We look forward to your response.

    Sincerely,



    Reynaldob

    Microsoft Community Forum Moderator
    We are using an iPhone. iOS 16.
  5. ReynaldoB Win User

    Remote play issue - We found your console but can't connect

    Hi Gt529,

    Thanks for getting back.

    I am currently comunicating with our internal team about your concern. Please give us more time to properly investigate the problem. Rest assured, I will get back to you once I get the helpful information.

    We appreciate your understanding.

    Sincerely,





    Microsoft Community Forum Moderator
  6. ReynaldoB Win User

    Remote play issue - We found your console but can't connect

    Hi Gt529,

    Thank you for posting on the Microsoft Community forum. I hope you are doing well.

    I understand that you have issues with your Xbox on remote play and you are getting an error that says We found your console but can't connect. Let's work together to find the best solution to this problem.

    I would like to ask a few questions to better understand the problem.

    • When did the problem started?
    • Was this working before?
    • Can you please provide us a photo of the exact error message? In this way we can see a bigger picture of the problem.
    • What troubleshooting steps you've tried to fix the problem?
    Those above questions would help us provide the necessary information. Once we collect all the information, we will formulate the feasible resolution to help you with your case.

    I look forward to your response.

    Sincerely,





    Microsoft Community Forum Moderator
Thema:

Remote play issue - We found your console but can't connect (on pc). Can someone help me...

Loading...
  1. Remote play issue - We found your console but can't connect (on pc). Can someone help me... - Similar Threads - Remote play issue

  2. Black screen with remote play, issue seems to be with resolution

    in XboX Insiders
    Black screen with remote play, issue seems to be with resolution: Hi all I have an Xbox series X with a high end 4k TV. When I try and remote play from my Rog ally then I get sound but a black screen If I go I to Xbox settings and change the resolution from 4k...
  3. My remote play issues on pc since new update

    in XboX Insiders
    My remote play issues on pc since new update: I did all updates on pc and on xbox' it connects tells me to enable remote play but then it doesn't not connect after just crashes... submitted by /u/IntheCloudsgaming [link] [comments]
  4. Remote Play Issues

    in XBoX on Consoles
    Remote Play Issues: Hi All I have enabled remote play features on my xbox and using a handheld PC to connect to it using the xbox app. It connects intermittenly only from the handheld PC. It might work every second...
  5. Xbox Remote Play connection issues.

    in XBoX on Consoles
    Xbox Remote Play connection issues.: I'm having a small, but annoying problem with the Xbox Remote Play feature, in the sense that every so often, probably once or twice every hour or 2, it'll say that it disconnected and then...
  6. Remote play issue

    in XBoX on Windows
    Remote play issue: When i connect to the remote play from pc and start it and i enter the Xbox homepage the screen starts getting pixeled and can't see anything 3de69956-cee9-4f72-8272-b58b8fd59601
  7. Remote Play Issues

    in XBoX on Windows
    Remote Play Issues: I'm going on vacation soon and I want to play Sonic Frontiers whilst I'm away. I've been trying Remote Play lately and there were varying results on which connection I used. Using my home Wi-Fi...
  8. Remote play issue with series X.

    in XboX Insiders
    Remote play issue with series X.: My series X is in standby mode and using the xbox app I'm trying to connect on my android pixel 8 for remote play. It keeps giving me the "try again later" message over and over. If I turn my X on...
  9. Remote play issue for cloud gaming :’(

    in XBoX on Consoles
    Remote play issue for cloud gaming :’(: Hi, So when I open up the Xbox app and went onto remote play it appears a black screen with no audio and yes I went to settings in order to setup this feature but I won’t work what do I do...
  10. Xbox remote play to PC resolution issue

    in XBoX Games and Apps
    Xbox remote play to PC resolution issue: I am trying to use remote play from my Xbox One S to my Windows 11 PC. Both are on stable, wired connections. When I open the remote play on the Xbox app on PC, the image is compressed to the...