Remote Play from Xbox Series S to Desktop Computer results in Black Screen with Audio

Hello,

Sorry for the delayed response, I was attempting other options to improve my situation and managed to get remote play working. Which I have reported below on the “Update” section I made to organize myself.

To answer the questions on the previous reply, I can confirm that the Xbox Insider Hub app isn't installed on my pc however in the attached screenshot it shows the PC Insider Programme when checking the Xbox App About area.

I wasn't able to test the remote play feature when I was a part of Xbox Insider since, at the time, I did not own the console.

Xbox Cloud Games seems to be working perfectly fine on every session I made so far.

I've selected the "Give Feedback" and wrote down the problem and steps taken.

Regarding the Details, I’ve done the following:

1) Attached is a screenshot with the Xbox App Version

2) Same as the previous step was done for the Gaming Services version

3) The console (Xbox Series S) itself doesn't have any issues and while on the Mobile App it reflects no issues as well. The issue only happens via my Desktop Computer. In short, the set up seems to have no issues.

4) A Screenshot of the Windows version via "WINVER" was attached as well.

Update: I've attempted to connect the Xbox Series S directly to the router and a nearby TV and tested it, and It worked! It seems that I can't have both my Desktop Computer and Console plugged in, in the same Switch device, seems to cause loss of communication hence the black screen followed by disconnect error message.

Seeing that this solution worked I've come to the conclusion that it's not my computer nor the Console at fault but instead the configuration/connection via my Switch device. While having either the console or the computer directly connected to the router be an option, that unfortunately isn't viable to me. For now, I'll leave the remote play option to the Mobile App only while I manage the Switch device correctly.

Thank you for your time and patience

Hope this helps narrow down future problems regarding remote play

Best Regards,









EDIT: Removed personally identifiable information (PII) from screenshot.

Hello Kathy,

Thank you for the prompt reply.

After verifying and replicating the steps in your previous message I still wasn't able to remote play via my Computer.

Regarding them, here's what happens on each of them:

1. This issue seems to be consistent, as I tried to remote play ever since I've gotten the console. Hasn't worked with my Desktop.

2. Trying to remote play other games results on the same problem, even when I try to remote play directly to the Xbox home screen, therefore the issue persist.

3. I've tried remote playing with my mobile device and everything works fine, it seems Black Ops II isn't supported for remote play. However the issue persists on computer when I try to remote play any other game that is supported on remote play (Ex; Halo Master Chief Collection; Halo Infinite)

4. While I've search on several pages about remote play and troubleshooting, none of the steps on the page seemed to have worked so far. This includes the article mentioned in your reply.

5. Attached to this reply is a screenshot of the error has requested.

6. I was a part of the Xbox Insider. But not currently, I've tested remote play without having Xbox Insider features on to prevent issues with an on-going testing application.

7. Following the instructions the latest the results were:

Windows 10:

• No Error code was displayed
  
• Nat Type: Open
  
• Server Connectivity: Connected
  
• Latency: 171 ms (Note: latency is higher than usual)
  
• Packet Loss 0%
  
  Xbox Series S:
  
• No Error code was displayed
  
• Nat Type: Open
  
• Remote play test cleared successfully with all options checked marked green
  
• All services are available
  
• Note: After todays test Network Latency gave me more than 60ms however I've attempted to remote play via mobile app and it was working fine.
  

Sorry for any redundancy or long writing response on my side.

I hope I could make my issue easier to solve with my reply and I once again thank you for the support in advance.

Sincerely,



Attached Screenshot:

Hello MrSiul,

Your patience and time are greatly appreciated.

Seeing that a little attempt to re-connect helped you with this concern, Thanks for sharing the solution.

By the way, based on your Xbox app version, you are still on Insider's build. The Xbox app, Gaming Services and Xbox Game Bar versions are written on this support article about the Xbox Insider release - Xbox Insider Release Notes - Xbox App for Windows [2212.1001.29.0] - Xbox Wire.

Support article you might find helpful: Get the Xbox Insider Hub app | Xbox Support.

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Thanks again for helping us help the community!

Regards,

Hi MrSiul,

Thanks for sharing the details.

We appreciate sharing those details in advance. We do not mind long post as long as it is giving the details we needed (well, pleading guilty here, hahaha).

May we confirm if you have Xbox Insider Hub still installed in your PC?

Did this issue happen even before, when you are still part of Xbox Insider? If yes, this could be a possible bug for Xbox Insider, and we highly encourage you to send a feedback to the team. They will be able to take an immediate action for this to ensure an update to be release is without issues.

We notice that all game is unable to remote play on PC. Even the screenshot is telling Disconnected from Cloud gaming session when you are trying to play remotely. Do we have issues playing Xbox Cloud games too?

Please select the Give Feedback and send a feedback to team about this.

If any case, you are now out of Xbox Insider and Xbox Insider Hub is no longer installed in your PC, please let us know. We would like to ask for the following details:

1. Xbox App version
   
2. Gaming services version.
   
   • You may find those two versions by launching Xbox app > select Profile picture > Settings > About.
     
3. When testing remote play of your Xbox Console, may we ask if there are no issues with the set up?
   
4. May we ask for the Windows version and edition of your computer or laptop? Please type WINVER into the Windows search bar and hit Enter.
   
   • 
     
     
     
     
     

We look forward for your reply.

Regards,

Hello MrSiul,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Thanks for bringing this to our attention. We appreciate how detailed you are in sending the details. We understand that you are trying to remote play from Xbox Series S to your computer and is unable to because it results to black screen. Let us check on this together so you will get back to gaming.

1. May we know when did this issue happen? Was this the first attempt or was this working before?
   
2. Have you tried remote playing other game? Does the issue persist?
   
3. Have you tried playing the same game remotely using your mobile device?
   
4. May we ask if you have tried all suggestions here on this support article - Troubleshoot remote play gaming | Xbox Support?
   
5. Please post the screenshot of the issue and conceal any personal information.
   
6. Are you part of Xbox Insider or Windows Insider?
   
7. Please check the Xbox network for your computer and Xbox Console:
   
   • For Windows 10:
     
     • PC Settings > Gaming > Xbox Network and check the NAT Type.
       
     • Look for NAT Type and error message/code.
       
     • Please reply with any error message/code you notice.
       
   • For Windows 11: Install Xbox Console Companion app from Microsoft Store (click here)
     
     • Launch Xbox Console Companion app.
       
     • Go to Settings and select Network tab.
       
     • Look for NAT Type and error message/code.
       
     • Please reply with any error message/code you notice.
       
   • For Console:
     
     • Kindly go to Xbox Console's Settings.
       
     • Select Network and Network Settings.
       
     • Look for NAT Type and error message/code.
       
     • Please reply with any error message/code you notice.
       

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community