Remote Play Error

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly perform an extended powercycle and reset your network hardware by folloiwing the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

After that, restart your android device as well before attempting to use the remote play feature again.

I tested my remote play yesterday at home. My iphone wifi was off and i connected over cellular with no issues. today nothing works. not wifi, not cellular. i click remote play and the jet appears and then i just get the same error message as others above.

I highly recommend checking this link: Troubleshoot remote play gaming | Xbox Support

Section: I keep getting an error when I try to connect

I'm having the exact same issue.

iOS Xbox app works fine with remote play.

Brand new Windows 10 PC causes the error.

Hi Timothy. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues with Xbox Remote Play.

What happens when you try to use Remote Play? Are you seeing a blank screen? Are you receiving any error messages or error codes? If so, please provide them.

Did you try any troubleshooting steps before contacting us?