Remote Play does not work outside of home network.

Discus and support Remote Play does not work outside of home network. in XBoX Games and Apps to solve the problem; Hi there, I set up my Xbox Series X for remote play before leaving for a few weeks and tested it at home on my home network and it was successfully... Discussion in 'XBoX Games and Apps' started by MatiuP, Jan 29, 2025.

  1. MatiuP
    MatiuP Guest

    Remote Play does not work outside of home network.


    Hi there,

    I set up my Xbox Series X for remote play before leaving for a few weeks and tested it at home on my home network and it was successfully running on my laptop running Windows 10.

    Once I was away and on a different network I am given the following error when trying to use remote play "We found your console but can’t connect. Try from a different WiFi or mobile network."

    I have enabled Port Forwarding using the following guide: https://support.xbox.com/en-NZ/help/hardware-network/connect-network/network-ports-used-xbox-live but it still does not work. The only other thing I have discovered is that my ISP is using CGNAT (and before leaving my Xbox would alternate between Open NAT and Double NAT when I tested it), could this be the reason I am not able to use it?

    :)
     
    MatiuP, Jan 29, 2025
    #1
  2. PandaMaster Win User

    Xbox Remote Play Black Screen after Xbox Logo - Works Only On Home WiFi & Mobile Data

    Yes. If I’m on my mobile network at work and try to remote play I get black screen.

    When I’m home on my wifi it works fine.

    But when I’m away or even at home and try to remote play on my mobile network I get the black screen. Was working fine before. Don’t know what happened
  3. cagerhager Win User

    Remote play on Windows 11 HP G10 255 not working outside of home network

    I'll give that a go. So when I "reset the console" what does that clear?
  4. SweetMonet Win User

    Remote play on Windows 11 HP G10 255 not working outside of home network

    This will restore the account and the connection. It will remove the account and then re-establish the network connection.
  5. SweetMonet Win User

    Remote play on Windows 11 HP G10 255 not working outside of home network

    Hi, Cagerhager! It's my pleasure to assist you with this today.

    Kindly try to do these steps and check if it will fix the issue.

    - Make sure to clear the cache of your browser on your phone/laptop

    - Then, try to reset the console this way and reconnect the console to your phone

    IMPORTANT: Make sure to remember the email and password for the account before taking these steps.

    Press the Xbox button to open the guide.

    Select Profile & system > Settings > System > Console info > Reset console.

    Select "Reset and keep my games & apps

    Then check if that will work. Thank you!
  6. SwordofWhedon Win User

    Remote play on Windows 11 HP G10 255 not working outside of home network

    https://support.xbox.com/en-US/help/hardware-network/connect-network/network-ports-used-xbox-live

    make sure the courts used by Xbox live or open on your router since it's an external issue
Thema:

Remote Play does not work outside of home network.

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