Remote play disconnected

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

There could be several reasons why the remote play connection is getting disconnected when you unmute your microphone. One possible reason could be a conflict between the audio settings on your device and the remote play app.

You could try the following steps to troubleshoot the issue:

Check the audio settings on your device and ensure that the microphone is properly configured.

Update the remote play app to the latest version and check if the issue persists.

Try using a different microphone and see if that resolves the issue.

Disable any third-party audio apps or software running on your device and try connecting to remote play again.

If none of the above steps help, you could also try contacting the remote play support team for further assistance.

I'm having the same issue.

but I figured something about this.

When TV that connected to XBOX is turned on. remote play works.

but when TV is turned off. remote play is not working.

if I turn on my TV first, then remote play from my PC . it works perfectly.

then if I turn off my TV. suddenly Remote play become very unstable and stuttering.

and it disconnected automatically in a minute.

I tested wireless and wired , both behaves same.

and most importantly , this issue not reproducing iPhone and android phone remote play.

mobile phone remote play works perfectly no matter TV is turned on or not.

I just thought of something that could be wrong. When you disconnect from remote play are you just closing the app? Or are you selecting the disconnect on the screen? Not for sure if it will help you but just a suggestion

Hi, thanks for the response

I have a an Xbox series X.

I can use remote play on my iphone fine the first time I connect remotely, games play no problem over mobile internet, I have a dedicated controlller set up for remote play

But when I have finished that session and disconnect, the next time I try to connect it says it cannot connect. Only a hard reset will allow reconnection after that.

I tried this once when someone was at home and I was remote and a hard reset allowed me to reconnect straight away, but it then reverted back to not reconnecting.

I am wondering if it’s the way i am disconnecting that might be the issue or something.

Currently I exit game to Home Screen, hold down xbox button on controller and then select turn off console, should just revert console to should mode? Not sure how else I should disconnect or how I can reset the console remotely.

I'm having the same issue.

but I figured something about this.

When TV that connected to XBOX is turned on. remote play works.

but when TV is turned off. remote play is not working.

if I turn on my TV first, then remote play from my PC . it works perfectly.

then if I turn off my TV. suddenly Remote play become very unstable and stuttering.

and it disconnected automatically in a minute.

I tested wireless and wired , both behaves same.

and most importantly , this issue not reproducing iPhone and android phone remote play.

mobile phone remote play works perfectly no matter TV is turned on or not.

Wow you are right! I recreated this behavior exactly.

It would appear that PC Remote Play has some dependency on the XBox's TV being on. This is a great find @DaewooKim1!