remboursement

ah demander un remboursement

Please write your question in English if possible so more people are able to answer you.

You would need to contact support directly and speak to billing.
http://support.xbox.com/contact-us

Hello,

If you pre-ordered the games via a Credit or Debit Card you only get changed 5-10 before the release date.

If the pre-orders did not go through it will mainly be due to the Bank blocking the transaction or insufficient funds.

The best thing to do is check your Bank statements and see if you have been charged if you have please contact Offical Xbox Support via Web Chat or Request a Call

Xbox Support Contact-us

Games and apps are only eligible for a refund within 14 days of purchase, and only if you've played less than 2 hours across all accounts, you
can only claim a refund if you have a legitimate reason to ask for one - like purchased the wrong thing by accident, that the game you bought doesn't work, etc https://beta.support.xbox.com/help/...games-apps/digital-game-purchase-refund-terms