Remboursement d'un jeu[Translation-Refunding a game]

Hi Cathy,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

le jeu que je demande pour le remboursement est pas disponible dans la liste des jeux merci

[Translation-the game I ask for refund is not available in the list of games thank you ]

Et si par exemple je rembourse mon jeu est ce que la version CD ne marcherai pas mieux ?

[Translation-And if for example I refund my game is that the CD version will not work better?]

Hey Coutain! We're glad to hear that everything was solved. Don't hesitate to post again if you have any questions or concerns.

Thank you for being a valued Xbox Member!

Diego,

Xbox Forums

J'ai résolu mon problème.

Je suis passé par le tchat de Microsoft. J'ai pu avoir un remboursement de mon jeu car c'était la première fois que ce problème m'arrivait.

[Mod Translation-I solved my problem.

I went through the Microsoft chat. I got a refund of my game because it was the first time this problem happened to me.]