Reinstalled Microsoft Jigsaw, gold count seriously reduced & collections are missing

AOC_13 · Jan 20, 2020

I suddenly got a runtime error when I tried to open Microsoft Jigsaw, tried resetting it and updating drivers, but still couldn't open the game, so I uninstalled and reinstalled it from the Store. Now I am missing about 46,000 gold and all the collections
that I bought in the last few months. I'm running Windows 10 Home, fully updated. How do I get my gold and collections back?

Thanks

:)

AOC_13

Hi,

My question is about Jigsaw, not Minecraft... Is that the right place to ask my question?

Thanks

Thanks for reaching out!

minecraft is having issues at the moment please check the server status or contact mojang here https://help.minecraft.net/hc/en-us/requests/new

i hope this helps

FIZZY LP

Thanks for reaching out!

minecraft is having issues at the moment please check the server status or contact mojang here https://help.minecraft.net/hc/en-us/requests/new

i hope this helps

AOC_13

I had the same issue, ended up reinstalling Jigsaw and lost months of gold and collections... Hopefully they can be reinstated and we get a solution soon.

UncoloredWolf2

I just went back to the game and discovered that I only have two collections. 113 are MISSING!

SpyShadow

Hello I am sorry you are having issues with the Microsoft Solitaire Free COllection Jigsaw. Have you tried uninstalling it and reinstalling it yet? There are some known bugs with these type of games and sometimes reinstalling fixes the loading issue.

Reinstalled Microsoft Jigsaw, gold count seriously reduced & collections are missing