Reimbursement after purchasing the game.

Hi!

I would like to ask if I can get a refund for the purchase of a random game? Unfortunately, today my son inattentive bought a game I did not want to buy. I do not know where I can send a refund request. The game was purchased from the Microsoft store and has
not even been installed. I will be grateful for the information.

:)

 

After buying the Porsche pack for Forza Horizon 3 and closing the game.. I get the 0x87e107e3 error.

I am unable to run any apps or games after purchasing the Porsche Pack for Forza Horizon 3. Help resolving issue this would be much appreciated. Thanks!~

*For the troubles many are experiencing, a reimbursement of some sort would be much appreciated as well if possible.*

Only a suggestion as this was rather sudden and has many individuals on a global scale frustrated.

 

So Should MS reach out and thank Finest Squad?

MS does give reimbursement. I got reimbursed for 3 or 4 days shortly after TItanfalls Release when Xbox live was only really down for a few hours

 

Hi, I'm sorry to tell you that the Microsoft Store Terms of Sale are pretty clear - there are no refunds on digital purchases. You are free to contact
Xbox Live Support and ask, but I would not get your hopes up.

 

contact xbox support and talk to a person. Explain the situation and if its been in the last 24 hours they might refund it.

 

Umm... Ambassador RandyAU93 I believe you are wrong. This info is post on www.support.xbox.com under games > purchasing tab. Hopefully this helps Emil Maciejewski.

"

Can I get a refund for a digital game?

You can request a refund by going to the
Request an Xbox refund webform. We will review your request and let you know if you’re eligible for a refund.

"

Sign in to your Microsoft account

 

Microsoft Services Agreement, effective May 1, 2018, Item 9, section g.

Microsoft Account Support, "Most apps, games, movies, TV shows, and books purchased in the Microsoft
Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund."

Again, I would still try Support. There is nothing to be lost in trying; the worst they can say is what is known - it cannot be refunded.

 

Thank you very much for all your help. I tried to write to the support Microsoft as he wrote: ReakerKingdom96. I hope that they will accept my request positively. Unfortunately, we have a Saturday tomorrow and telephone contact on weekends is impossible.
If whatever I know, I will let you know in the future, it may be useful to others. Thanks again!

 

Hello!

You may be able to request a refund, as long as you meet the criteria such as it was purchased in the last 14 days and played less than 2 hours. If there's an option for "Request Refund" under the section for the game in question.

Sign in to your Microsoft account

If you're unable to request one there, you can also submit a request through this form. Keep in mind though that depending on several things they may or may not approve the refund.

Sign in to your Microsoft account

 

As you can see, there appears to be some conflict here, which may indeed help you. Microsoft is heading in the right direction with permitting refunds on accidental purchases (or even buyer's remorse), but it's not completely clear if they have reached that
point yet.

 

Thank you for your message. I do not know why, but I did not have it in Microsoft's Polish store. After going to the foreign store it was possible to send a request for a refund. Thank you again, I
do not know why this option is not available in the Polish version of the store. ;/

 

Hey Emil Maciejewski!

We understand the issue and would be glad to help you, what needs to be done is

request a call back from one of our Xbox agents and they can look into processing a refund if you are still eligible. Try that and let us know how it goes!

 

Hello, Emil Maciejewski

Thank you for contacting Forum support!

All of these posts are Great and very helpful!

There are three ways to request a refund as long as the requirements/criteria have been met when requesting a refund

Such as the link here shows about refunds--
refund policy

For those that can't click the link here it states-:Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you
must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the
same or similar refund in the future. This refund policy does not affect any statutory rights that may apply.

Here are the ways to request a refund!

online -request a refund

Through the Owner account-
account.microsoft.com/billing/orders

or through our live support agent, which customers/consumers may contact through our request a call link-

Contact us

Please let me know if this was helpful!

Thank you!