Regression - Xbox Remote Play constantly dropping connection to Xbox Series X on local network

E. Richards · Jan 28, 2023

Hi. For the past two weeks-ish I've been suffering from the Xbox App on my Win10 desktop no longer having a good experience with remote play on my Xbox Series X.

Repro:

Local hardwired ethernet network

Start the Xbox App on PC

Select the Xbox Series X console from the console dropdown.

Connect - all's good.

A few minutes or less goes by: disconnect, followed by a reconnect.

If left running in remote play, this disconnect / reconnect can go on for hours.

I used to be able to play for hours uninterrupted using remote play.

I have submitted a feedback report ("xbox app keeps dropping remote play network connection") that has several recorded sessions and a gaming session log zip file. Looking at the log (c:\Users\...\AppData\Local\Packages\Microsoft.GamingApp_8wekyb3d8bbwe\LocalState ) I see something like this happening:

{"date":"2023-01-27T23:39:41.987","PID":105652,"TID":94596,"message":"XBOX_NANO_CLIENT(NORM): StreamQualityEstimation: Network Health percentage: [0.000000], Incoming Packet Dropped Health percentage: [1.000000], Rtt Health percentage: [1.000000], Jitter Health percentage: [1.000000], Outgoing Packet Dropped Health percentage: [0.000000], Weighted Incoming Packet Drop percentage: [0.000000], Video Packet Drop Percentage: [0.000000], Audio Packet Drop Percentage: [0.000000], Video Missing Packets Count: [0], Video Total Packet Count: [62], Audio Missing Packets Count: [0], Audio Total Packets Count: [25], RTT in Ms: [1.960933], Weighted Rolling Jitter Average in Ms: [2.410491], Video Jitter Average Ms: [0.576224], Audio Jitter Average Ms: [4.012200], Outgoing Packet Dropped Percentage: [0.121212], Outgoing Packet Dropped Count: [20], Outgoing Packet Sent Count: [165], Last Bandwidth Avg: [67627.353816]","level":3}
{"date":"2023-01-27T23:39:41.987","PID":105652,"TID":94596,"message":"StreamQualityChanged, This=0x1685c157560, Quality=Poor","level":2}
{"date":"2023-01-27T23:39:42.033","PID":105652,"TID":89548,"message":"BASIX_DCT(NORM): UDPKeepALiveFilter::TimerCallback(): UDP Keep Alive lost packets. Time since last packet: 540 ms","level":3}
{"date":"2023-01-27T23:39:42.142","PID":105652,"TID":89548,"message":"BASIX_DCT(NORM): UDPKeepALiveFilter::TimerCallback(): UDP Keep Alive lost packets. Time since last packet: 648 ms","level":3}
{"date":"2023-01-27T23:39:42.252","PID":105652,"TID":89548,"message":"BASIX_DCT(NORM): UDPKeepALiveFilter::TimerCallback(): UDP Keep Alive lost packets. Time since last packet: 759 ms","level":3}
{"date":"2023-01-27T23:39:42.362","PID":105652,"TID":89548,"message":"BASIX_DCT(NORM): UDPKeepALiveFilter::TimerCallback(): UDP Keep Alive lost packets. Time since last packet: 868 ms","level":3}
{"date":"2023-01-27T23:39:42.471","PID":105652,"TID":89548,"message":"BASIX_DCT(NORM): UDPKeepALiveFilter::TimerCallback(): UDP Keep Alive lost packets. Time since last packet: 977 ms","level":3}
{"date":"2023-01-27T23:39:42.581","PID":105652,"TID":89548,"message":"BASIX_DCT(NORM): UDPKeepALiveFilter::TimerCallback(): UDP Keep Alive lost packets. Time since last packet: 1088 ms","level":3}
{"date":"2023-01-27T23:39:42.581","PID":105652,"TID":89548,"message":"BASIX_DCT(ERR): UDP Transport closed due to KeepAlive Timeout
D:\a\_work\1\s\src\micro\libnano\libbasix-network\dct\udpkeepalive.cpp(294): Microsoft::Basix:ct::UDPKeepALiveFilter::TimerCallback()","level":2}
{"date":"2023-01-27T23:39:42.581","PID":105652,"TID":89548,"message":"BASIX_DCT(NORM): UDPKeepAliveFilter::InternalClose()","level":3}
Click to expand...

There are other (ERR) moments in the log file. It appears that the KeepAliveFilter kicks off closing the connection. Logs are flushed after this.

I haven't done anything to mess up my connections or goof around with anything that would obviously affect this setup. I saw this regression after an update to the Xbox App.

I think it's a regression - unless anyone else has run into this same problem and has a solution that worked for them?

:)

IainRossi

Did you manage to fix the connectivity issue? My Series X constantly drops connection to xbox live/internet despite an ethernet cable being used.

Padd007

NAT type is open and again this is going over my local network, it is not cloud gaming or remote play. Unfortunately I do not have another internet connection to try. I should mention that I am a Cisco engineer and I have examined my LAN and done speed tests from my PC to router, Xbox one X does not have anything that will allow my to test the local network connection from Xbox to router.

Rodrigo Oliver

Hi Psych99, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

I think this is due to input lag from the remote play.

You can try these steps:

Make sure your Xbox Series X is connected directly to your router or modem via Ethernet cable. This will ensure the best possible connection.

Check your network settings on your Xbox Series X. Go to Settings > General > Network settings and make sure your NAT type is set to Open. You can also try running the network troubleshooter to see if there are any issues.

Try adjusting the video quality settings on your Xbox Series X. Go to Settings > Devices & streaming > Remote features > Remote play settings and try lowering the video quality to see if that helps with the input lag.

Let me know if it works!

KhajiBower34

Hello Krustykashew, My name is Khaji I am an independent advisor and I will be happy to help you today.

Remote play, which allows you to play your Xbox from another device, often depends on several factors, including the quality of the internet connection, network speed, connection stability, and the distance between the Xbox and the device you use to play remotely.

Although remote play has improved in recent generations of consoles, there can still be issues related to connection quality. Here are some possible reasons why you might be experiencing issues with Remote Play on your Xbox Series S:

Unstable or slow internet connection: Despite having a 5 GHz connection, stability and speed can fluctuate due to wireless interference, physical obstacles, or router problems.

Network settings on Xbox: Adjustments to your Xbox's network settings may improve the quality of remote play. Make sure your console is set up for a stable and fast connection.

App or software issues: Issues with the remote play app or the console itself can impact the quality of the remote experience. Make sure they are updated to the latest version available.

Latency issues: Latency is the amount of time it takes for information to be transmitted from the console to the remote device. If there is too much latency, you could experience response and audio delays.

Local network issues: Sometimes other devices on your local network can consume bandwidth, causing interference when connecting to the Xbox.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

AFJ617

This has less to do with the streaming capabilities of the Series X and more to do with the fact that even when using remote play locally the Xbox is routing traffic through the Azure datacenters which makes absolutely no sense.

If you don't believe me go use remote play on an Xbox One X and it does not have this issue when using remote play locally.

All my consoles are LAN and my PS5 has no issues outputting a 1080/60fps stream locally.

It is a glaring issue that has been raised across a number of different forums online and it makes no sense.

Has less to do with folks internet setups and more to do with bad decision making from MS

Regression - Xbox Remote Play constantly dropping connection to Xbox Series X on local network

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