Regarding Unwanted DLC

I originally contacted @XboxSupport over Twitter about this and was advised to make use of either the chat function or call center. Unfortunately I've not had the time to do either of those things, and likely won't for the next few days, so I'm making a
go of things here instead.

Back in October of last year I went on a short shopping spree, getting as much of the relevant / most prominent DLC that I could for Forza Horizan that I could before it became inaccessible. One that I missed out on that I really wanted was the
Rally Pack, but that's not my reason for submitting this post. I'm not asking for a free handout, much as I'd like one. Instead I'm looking to have something related to that game removed completely from my account. That thing is the December Car Pack.

This DLC / app was included with the Season Pass, which I didn't know until after the fact. Normally this wouldn't be a problem, except for some reason the game becomes very janky if it and the Season Pass are both installed at the same time. So, if it's
at all possible, I would like for someone to disassociate the December Car Pack with my account. I'm not asking for a refund, I just want it gone, so that there's no risk of it accidentally reinstalling itself in the future and causing problems. Is that too
much to ask for? (No sarcasm there; I'm legitimately asking.)

:)

 

Help - Downloading a game then Device FULL (download stop)

Delete all your unwanted game demos/trials, unwanted profiles, etc. Then just cancel and restart the download from the beginning.

 

WWE 2k15 stealing my moneys?!

Regarding the accelerator, you have to go into your options and choose to unlock everything.


Regarding DLC characters and pre-order bonuses, ou have to go to "Downloaded Superstars" to choose the other characters.

 

Is it normal for an entire month to go by without hearing back from someone?

 

Your best bet would be to contact support to see if there is anything they can do, but the only way they could really do so is through a refund. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

Thank you for taking the time to read and reply, Ambassador Smwutches.

Unfortunately the problem I've been experiencing lately is, ironically, a lack of free time. That's why I came here to the forums, as it's the best "long term solution" that I could think of. If / when I do find the time though, I will take your advice and
call the number that you provided.

 

Hey there Nexrum,

The only way to disassociate the content from your account would be to refund it as Smwutches mentioned. We can't do that on the forums, so the best way to take care of it would be through the chat/phone teams.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

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