Regarding case SRX1535262019ID support suggested refund but no action taken for a month for...

Discus and support Regarding case SRX1535262019ID support suggested refund but no action taken for a month for... in XBoX on Consoles to solve the problem; After fixing my Elite 2 controller for several times, Microsoft support suggested myself a refund for the device since I'm seeing too many issues for... Discussion in 'XBoX on Consoles' started by Mooohg, Mar 15, 2022.

  1. Mooohg
    Mooohg Guest

    Regarding case SRX1535262019ID support suggested refund but no action taken for a month for...


    After fixing my Elite 2 controller for several times, Microsoft support suggested myself a refund for the device since I'm seeing too many issues for the device.

    My last contact from support was below and after a month. they have not taken any action for my refund. I've emailed 5 times already over this month that I have not received any next action for the case and if they're planning not refunding I want my controller back and suggested but no response.


    Regarding case SRX1535262019ID support suggested refund but no action taken for a month for... [​IMG]

    :)
     
    Mooohg, Mar 15, 2022
    #1
  2. Kathy A. Win User

    Regarding case support suggested refund but no action taken for a month for my Elite Controller 2

    Hi Mooohg,

    We understand your sentiment with the refund request that you should be having. This is not the experience that Microsoft wishes you to have. As your support advisor, we will work with you to find the best solution to your concern.

    We have sent you a private message to further assist you with this matter. Please click this link.

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Stay safe!

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  3. ngocphi Win User

    Regarding case support suggested refund but no action taken for a month for my Elite Controller 2

    You are going to have to contact ms store support I'n your region

    Via phone no one on forums can help with case numbers

    And I suggest you edit it out because people can call up support with that number and get your name

    It's PII
  4. P3nguin4tion Win User

    HELLO XBOX I WANT TO FILE A FULL COMPLAINT REPORT AGAINST YOUR XBOX LIVE POLICY ENFORCEMENT TEAM OK

    Hello,

    If you need to contact the enforcement team regarding an action taken on your account, please open a case review from enforcement.xbox.com

    Cheers!
  5. Miss Bijoux Win User

    caramba

    Hey there -

    For any information regarding actions taken by the Xbox Live Enforcement team, you'll want to head over to the
    Enforcement website. We don't have any information regarding actions taken by the Enforcement team and are unable to speculate further. If you are eligible for a case review, you can file one on that
    website as well.

    Thanks for understanding!
  6. DeniqL Win User

    There were duplicated payments made through my Microsoft account, and I requested a refund, but I only received a partial refund.

Thema:

Regarding case SRX1535262019ID support suggested refund but no action taken for a month for...

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