Refunds or exchange

Discus and support Refunds or exchange in XBoX Sales and Promo to solve the problem; I received an email stating that Microsoft is working on my request. Would it be faster to exchange the wrongfully purchased item to avoid sending... Discussion in 'XBoX Sales and Promo' started by Arachnid8, Mar 19, 2021.

  1. Arachnid8
    Arachnid8 Guest

    Refunds or exchange


    I received an email stating that Microsoft is working on my request. Would it be faster to exchange the wrongfully purchased item to avoid sending money back to my bank account? or should I just wait for it to be returned to my credit card? I would prefer the exchange but is it even an option?

    :)
     
    Arachnid8, Mar 19, 2021
    #1
  2. Smwutches Win User

    Refund/exchange

    You would need to go to http://commerce.microsoft.com to see if you can start a refund there. If not, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  3. XBF Steven R Win User

    Refund/exchange

    Hey there Charlie!

    That's a good question.

    While it's right that you going to the retailer is a good idea, if you already redeemed the code through your account, you won't be able to get it refunded. If you want disc, you'd then have to buy it.

    For more information on pre-paid game codes or subscriptions, check out our support page entitled

    Troubleshoot redeem gift card and code issues
    .

    I'd say to maybe hook your console up to another network just for the download of the game.

    That way when it's installed it can also install any update as well. Then just take it back home and it should run alright.

    Hope this information was helpful.

    Thanks for reading
  4. Fubski Win User

    Refund/exchange

    You may contact the Official Xbox Support through chat and phone. However, there's no guarantee that you could get the refund knowing that you bought the game yourself. Saying that you did not like it could not be a valid reason for your request to be granted
    because all purchased games were not for demos or trial and return.
  5. Smwutches Win User

    Refunds or exchange

    The only way to exchange something is by returning it and then purchasing what you want. There's not an option to exchange items so you'll have to wait for it to be returned.
  6. Smwutches Win User

    Refund/exchange

    You would have to contact the retailer it was purchased from for an exchange. If it was purchased as a gift through the Xbox store, she would need to submit a refund
    request
    and then she would need to purchase a physical copy from a retailer.
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Refunds or exchange

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