refunding tech support and audio issues with remote pad

Hello planetarylight,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello planetarylight,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are having issue with audio in cloud gaming in different devices. Let us check and see on what we can do to help resolve your concern in a timely manner.

By the way, for refunds issue, it is best to address this concern to our live support channel because they have the tool to check your account after thorough verification. With regards to your concern about the audio issue on cloud gaming. let us further isolate the issue so that we can come up with a desired solution. Allow us to ask few questions.

1. What type of controller and audio device are you using when the audio issue is happening on cloud gaming?
   
2. Does the issue on audio happened to all games or just specific games?
   
3. What troubleshooting steps have you done so far to help resolve the issue?
   
4. How are you connected with the internet? Are you using wired or wireless connection?
   
5. Are you having issue with game audio or game chat audio?
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Never mind, problem solved! Xbox LIVE tech support was able to correct the issue remotely

Sony doesn't have official support for windows.

You'll need to find third party drivers for the pad

Third party programs that emulate pads are not officially supported

You can get tech support for the game here

https://help.bethesda.net/#en/home/product/1273

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

There could be several reasons why the remote play connection is getting disconnected when you unmute your microphone. One possible reason could be a conflict between the audio settings on your device and the remote play app.

You could try the following steps to troubleshoot the issue:

Check the audio settings on your device and ensure that the microphone is properly configured.

Update the remote play app to the latest version and check if the issue persists.

Try using a different microphone and see if that resolves the issue.

Disable any third-party audio apps or software running on your device and try connecting to remote play again.

If none of the above steps help, you could also try contacting the remote play support team for further assistance.