Refunded game I can’t buy again

Hi mailman3,

Welcome to Microsoft Xbox Community Forum. I understand that you recently purchased NBA2k24 with the wrong card and had to refund it. However, now you are unable to purchase the game again.

When you try to purchase the game again, are you prompted with an error message? If yes, please provide us with the exact error message that you are getting.



One possible cause of this issue could be that the refund process has not yet been completed. It usually takes 3-5 business days for the refund to be processed and for the funds to be returned to your account. During this time, you may not be able to purchase the game again.



Another possible cause could be that there is an issue with your Microsoft account or payment method. It is important to ensure that your payment method is up to date and that there are no issues with your account.



To resolve this issue, I recommend the following steps:

1. Check your email for any notifications regarding the refund process. If the refund has not yet been processed, you may need to wait a few more days before attempting to purchase the game again.



2. Ensure that your payment method is up to date and that there are no issues with your account. You can do this by logging into your Microsoft account and checking your payment options.



If the refund has been processed and your payment method is up to date, and you are still unable to purchase the game, please reach out to our Xbox live support for us to check on the account and for further assistance. You can reach our live support through these steps:

1. Go to: Contact us | Xbox Support
   
2. See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)
   
3. If not, click on it then select the correct region that you are in.
   
4. Check and confirm that you are within the available time of support under Contact times.
   
5. Click Contact us
   
6. Select the drop-down menu options that will match your concern.
   
7. On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.
   
8. On the next page, select either Chat online or Request a call option then follow or enter the needed details.
   

If still you are unable to reach our live support through those steps above, go back to this page: Contact us | Xbox Support then select the Ask a question option under Try our virtual agent section and enter this exact phrase: Talk to an agent.

Kind regards,
Marrion

https://support.xbox.com/en-US/game...tal-game-faq#2ed753607fd542e3850cc915e4e1473c

Can I get a refund for a digital game?

No. You can’t return a digital game and receive a refund or credit.

My understanding is that refunds take take up to 5 working days to process...if it's only been a couple of working days, then I'd be waiting till the middle to end of next week to see if it appears

Yeah okay, but I’m just wondering why I can’t even play it. And why I have to buy it again.

If a refunded has been given albeit taking up to 5 working days to arrive, then the license for that game will likely have been removed from your account as part of the refund process. This will likely be why it's asking you to buy it again.

My understanding is that refunds take take up to 5 working days to process...if it's only been a couple of working days, then I'd be waiting till the middle to end of next week to see if it appears

Yeah okay, but I’m just wondering why I can’t even play it. And why I have to buy it again.

If a refunded has been given albeit taking up to 5 working days to arrive, then the license for that game will likely have been removed from your account as part of the refund process. This will likely be why it's asking you to buy it again.

Yeah that would make sense. But I should be able to play the game up until the refund gets accepted shouldn’t I?

Thanks for your reply.

I’ve tried all you suggested and I still can’t find it. The only option I have when I go to store is to purchase it again even though I have the proof that I have already bought it.

Is there anyway to get a refund and then buy it again?