Refund request terminated, falsely.

Discus and support Refund request terminated, falsely. in XBoX on Windows to solve the problem; Hello Xbox community! On November 3rd, I bought a game from Microsoft called Minecraft. I played the game for around 11 days (I didn't accumulate... Discussion in 'XBoX on Windows' started by leewoq, Nov 20, 2022.

  1. leewoq
    leewoq Guest

    Refund request terminated, falsely.


    Hello Xbox community!



    On November 3rd, I bought a game from Microsoft called Minecraft. I played the game for around 11 days (I didn't accumulate that many hours on the game either), and I also didn't enjoy the game that much. So, I requested a refund on 11/14/22. The next day, they denied my request. even though I met all the requirements. They said, "It’s been longer than our refund policy allows for digital game products." Around 2 days later, I called Xbox Support. They said, "You just need to send them (the refund team) a screenshot of your purchase in your order history." I did so. still got terminated. I called Xbox Support again the next day; they checked my order and said, "Create a new refund ticket and put your order number on the ticket." I did so, and I got my order terminated. So, can anybody please resolve or help me with this issue? Thanks!

    :)
     
    leewoq, Nov 20, 2022
    #1
  2. JosefLBohorquez Win User

    Refund request terminated, falsely.

    Try replying to the email received.
    If your reply is denied, unfortunately is not possible to get the money back
  3. ngocphi Win User

    Refund request terminated, falsely.

    And abusing the refund policy can get you suspended fyi
  4. leewoq Win User

    Refund request terminated, falsely.

  5. JosefLBohorquez Win User

    Refund request terminated, falsely.

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Leewoq

    May I know if you played more than 2 hours or a bit less the game or if you left the game opener for a while?
    I ask this because usually the refund request is denied once you pass this play time (in some cases can be a bit less)

    If yes, probably that’s why the refund is rejected.

    Just to confirm, is this the form that you sent?
    https://support.xbox.com/forms/request-a-refund

    If yes, you can actually file an appeal for the results of the refund.

    All you need to do is to reply to the email that was sent to you by the refund team, you can reply with a detailed explanation so they can review your request again and grant you a possible exception.

    Please note that no one here in the forums can issue refunds or similar
  6. LindaShinn1 Win User

    Refund for Game I didn't purchase

    I can not request a refund because the order does not show up when I hit request refund. It was purchased under a false email address.
Thema:

Refund request terminated, falsely.

Loading...

  1. Refund request terminated, falsely. - Similar Threads - Refund request terminated

  2. i requested a refund of dark souls 1 because it was not opening no matter what i tried and...

    in XBoX on Windows
    i requested a refund of dark souls 1 because it was not opening no matter what i tried and...: i can provide proof of this if needed in video form aaef1a84-9f48-4c12-8cc2-a6bd6c150470

  3. Refund Request- Can i escalate

    in XBoX on Windows
    Refund Request- Can i escalate: is there anyway to speak to someone regarding my refund which was meant to take 30 days and were now nearly at 4 months? I had money taken out via my phone bill that was nothing to do with me,...

  4. Why is my refund request still on approved?

    in XBoX on Windows
    Why is my refund request still on approved?: I requested a refund for a game and it was approved, however I still own the game and my money was not returned. 55a81890-f857-4742-91b8-92f5fef4a478

  5. Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played)

    in XBoX on Windows
    Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played): My roommate bought a game on our shared system using my account and card on accident. So they say at least. Point is I want a refund but xbox denied it but doesn't say why. I would prefer to talk...

  6. I requested a refund but haven’t received

    in XBoX on Windows
    I requested a refund but haven’t received: I had requested a refund on 1/10/24 and I haven’t received it yet. I want to know why I haven’t gotten it yet something like has never occurred before! It was also accepted...

  7. The last 3 days I've gotten 2 emails saying the refund I requested is being looked and I...

    in XBoX on Windows
    The last 3 days I've gotten 2 emails saying the refund I requested is being looked and I...: I appear to be not the only one a few of my buddies also received these emails not sure what's going on I don't believe it's a scam it really is microsoft but I'm confused at the refund I made...

  8. I requested 3 refunds on 1/8/24 and all were approved and I’ve still not received my refund

    in XBoX on Windows
    I requested 3 refunds on 1/8/24 and all were approved and I’ve still not received my refund: I replied to a email about it and told them what happened but still not received a answer 93ddd2ee-ade7-479d-8643-c9a199676e1b

  9. refund request

    in XBoX on Windows
    refund request: My refund request was approved on January 11th and still waiting for refund . [img] d1b4b68f-e7c4-45c9-bbfd-46ba5adeb79a

  10. It has been 12 days since my refund request had been accepted and the money is nowhere to...

    in XBoX on Windows
    It has been 12 days since my refund request had been accepted and the money is nowhere to...: I requested a refund on the 20th of January and it was accepted the same day I have photo proof but the money has not been refunded yet and I still have access to the game....