Refund request of accidental download of Hello Neighbour

Discus and support Refund request of accidental download of Hello Neighbour in XBoX Sales and Promo to solve the problem; not sure if I have chosen right categories for my question. My kids clicked buy Hello Neighbours to see what happens and the game downloaded. They... Discussion in 'XBoX Sales and Promo' started by StudiedDawn2454, Jan 27, 2018.

  1. StudiedDawn2454
    StudiedDawn2454 Guest

    Refund request of accidental download of Hello Neighbour


    not sure if I have chosen right categories for my question.

    My kids clicked buy Hello Neighbours to see what happens and the game downloaded. They haven’t played the game yet. I can’t see the option of Refund next to the purchase.

    Can I get a refund anyway.

    I searched help and activated require a passkey for purchases. My question is why this option isn’t set by default. Why we are not given this option while setting the XBOX and Microsoft Account initially. Why we have to search the way to prevent unauthorised
    purchases. I haven’t seen anyother service where you can make a purchase without requiring password, unless you choose to save your password.

    :)
     
    StudiedDawn2454, Jan 27, 2018
    #1
  2. DEANMOXLEY16
    DEANMOXLEY16 Guest
    Hello Neighbour

    Is anyone having issues loading Hello Neighbour? My daughter wants to play it, but doesn't load.
     
    DEANMOXLEY16, Jan 27, 2018
    #2
  3. Mister Taurus
    Mister Taurus Guest
    Hello Neighbour

    Hi GAMERFAMALAM,

    We appreciate you reaching out to us. For issues such as these, we recommend reinstalling the content. Keep in mind that if you're using an external drive, sometimes moving the title to your internal drive can be helpful. We also recommend never using a
    surge protector with your console as this can cause issues and damage your console. Happy gaming!
     
    Mister Taurus, Jan 27, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Refund request of accidental download of Hello Neighbour

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jan 28, 2018
    #4
  5. Smwutches Win User

    Refund request of accidental download of Hello Neighbour

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Mister Taurus Win User

    Hello Neighbour

    Hi GAMERFAMALAM,

    We appreciate you reaching out to us. For issues such as these, we recommend reinstalling the content. Keep in mind that if you're using an external drive, sometimes moving the title to your internal drive can be helpful. We also recommend never using a
    surge protector with your console as this can cause issues and damage your console. Happy gaming!
  7. CrazY1985 Win User

    Hello Neighbour

    try reinstalling the game.
  8. Lucas Lauer Win User

    I’m really scared to get banned :.(

    Hello, EnergyxLloyd. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Rest assured, you will not get banned from requesting a refund. I would only recommend you to make sure you do not accidentally request refunds again, since requesting refunds over and over may cause you issues.

    But one accidental refund request after 8 months of no refund requests at all will not put you at risk of being banned, rest assured.

    Feel free to ask back any questions.
  9. AtOMohodRUS Win User

    hello neighbour not launching

    the problem I do have. It was working correctly, but one time during launching it gets me to xbox dashboard.
Thema:

Refund request of accidental download of Hello Neighbour

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