Refund Request - I was charged for a Minecraft realms subscription that I had canceled a...

Sorry to reply a couple of months later, but I was wondering how the refund request went for you? I had the same exact problem and also requested a refund, but they only approved the last time I was charged and denied the two charges before that when the realm had already stopped working, and I had already made sure the subscription was cancelled (but continued to get charged anyways). Thanks.

Hello Jesse

I do not see the current recurring charge listed at https://account.microsoft.com/billing/orders/ currently there's no history of that charge ever being made, but I know it used to be on there as I've had Minecraft Realms for well over a year. The only charges listed are the two new charges I had to make to regain access to my realm.

After checking my girlfriend's subscription history we found the payment history is now on her account somehow. She also does not currently have access to any realms on minecraft, and she's never had a realm. The realm in question has alway been under my name, I'm listed as the owner, and it worked for over a year with no problems. Now I'm still paying for it but no one has access to it.

All subscriptions have been cancelled and refunds have been requested. I guess we'll see what happens.

Hi Sarita! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft Realms subscription refund. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

According to the official Xbox website: you can cancel an Xbox subscription (Or Minecraft realms subscription) at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded.

To proceed with the cancellation of your Minecraft Realms subscription and to check refund eligibility from your mobile or desktop browser:

Sign in to your Microsoft account where you have an active Minecraft Realms Subscription on account.microsoft.com > then go to services and subscription.

Select Cancel subscription and follow the instructions.

Note: If you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

For reference link:

https://support.xbox.com/en-US/help...ions/cancel-recurring-billing-or-subscription

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

request the refund

https://support.xbox.com/pt-br/help/subscriptio...

https://support.xbox.com/en-us/help/subscriptio...