refund problems

Discus and support refund problems in XBoX Sales and Promo to solve the problem; i accidentally purchased fifa 19 ult edition on my account instead of my sons, i sent a refund request and microsft gave a reply that i had no such... Discussion in 'XBoX Sales and Promo' started by chrissumner2, Dec 18, 2018.

  1. chrissumner2
    chrissumner2 Guest

    refund problems


    i accidentally purchased fifa 19 ult edition on my account instead of my sons, i sent a refund request and microsft gave a reply that i had no such payment on my account, this despite giving the order ref number and the purchase is visible in my order
    history and the amount removed from my bank, can anyone give me an idea how to proceed, i do not have time to chase scripted responses and closed cases while microsoft hope i go away. i am still within 14 days of purchase and they where notified within 30
    minutes of purchase,

    :)
     
    chrissumner2, Dec 18, 2018
    #1
  2. choppyseize Win User

    refund problems

    You need to contact support again or maybe even by phone and explain what happened
  3. DeividasMDG Win User

    Refund problem

    You would have to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    http://support.xbox.com/contact-us
    Thank you for your help all sorted
  4. NeoDan123 Win User

    Refund Problems

    Game refunds has certain criteria that needs to be met before it can be refunded.

    Bought in the past 14 days and have not played more than 2 hours.

    Certain games, DLS etc can NOT be refunded. ToC applies.
  5. FreakRoach Win User

    Refund Problems

    No you can not get a refund for a digital game if it was purchased more than 14 days ago.
  6. XBF Brad A Win User

    Problem Refunding

    Hi Zakaria,

    Thanks for reaching out to the forums. We see you have question on a refund. Unfortunately, there is nothing anyone on the forums can do for refunds. You will need to reply to the email stating it was denied. If unable to reply, you can try to submit another
    request.

    Thanks,

    Brad
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refund problems

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