Refund policy?

Discus and support Refund policy? in XBoX Sales and Promo to solve the problem; I bought the Borderlands season pass 1 on Sunday for full price, it’s now Thursday and it’s on sale. Is there such a thing as Microsoft refunding the... Discussion in 'XBoX Sales and Promo' started by DerekThebird, Jun 29, 2022.

  1. DerekThebird
    DerekThebird Guest

    Refund policy?


    I bought the Borderlands season pass 1 on Sunday for full price, it’s now Thursday and it’s on sale. Is there such a thing as Microsoft refunding the difference like when a store has a sale they will price match their item within a certain timeframe?

    :)
     
    DerekThebird, Jun 29, 2022
    #1
  2. GreyStormGaming Win User

    Refund policy

    For issues regarding billing and refunds, it is best to contact Xbox Support.
  3. XBF Brad A Win User

    Refund Policy

    Hi Terroriser05,

    Thanks for reaching out to the forums. We see you have a question on a refund. There are many factors to refunds that the refund team takes into consideration. Here is a Paragraph from the

    digital refund terms
    .

    All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content
    type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product.

    Also any previous refunds are taken into account. I know it is under 2 hours of use on the product.

    Thanks,

    Brad
  4. ScottTHEscammeR Win User

    Refund Policy

    If your reason for requesting a refund was that it didn't work but it does work I can see why they might deny it.
  5. Daft Badger Win User

    Refund policy

    It's 12 months since your last refund,not per calendar year.

    You should be thankful to get that.Other platforms don't give you a refund no matter what.

    Also,trying to abuse the refund system will get you a ban for marketplace theft.

    If you have not got the thing you've aid for them i'd suggest contacting support so they can look into getting you what you've paid for.
  6. TumblinDice Win User

    Refund policy

    For anyone reading this here is an update. After a month of constant calls, one star reviews, and numerous live chats I finally received a full refund. Do not give up. They will continue to tell you no, but do not give up. Constantly use every resource to make sure they do the right thing. Sadly my faith and trust in this company is gone now, but I urge anyone who has this same issue to fight, and let them know you won't just roll over for them. Good luck all, and happy gaming.
Thema:

Refund policy?

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