Refund please???? Preorder went through two times...

Hi Favion.

Thank you for reaching out to the forum. Sorry to hear that you are having issues. You have to reach out to support.xbox.com to get the payment issues resolved.

i purchased a few titles at once and went over the math and the preorder was included in the price that was charged my debit card. tried asking for a refund through that link already and was denied. this is very frustrating.

i cant cancel and reorder as the preorder bonuses have expired,

it allows me to preorder without the added bonuses(which expired) and that went through and send paid - so i refunded it.#

i presume it allowed me to do that because they are different packages or something.

it says on my purchase history fifa 23 and then pending

Hi! Two days after the purchase the purchase appeared as it went through but they immediately refunded me. The solution is just to wait. Thank you all!! You are great!!

Hello, jacob. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

If you got charged two times and the order did not went through - it was only processed on the third time - you should be automatically refunded within the next 72 hours.

Please note that if you used a credit card to make the purchases, you might only see the refund on your next credit card statement/invoice. You can call your bank in the next days to confirm if the money was refunded to you.

Feel free to ask back any questions.