Refund of unauthorised payment

I advise you to change the login credentials of your profile as a purchase has been made without your authorization

I would also cancel your payment method as it sounds like someone has access to your payment details, get onto your banking and get a new card,

also you can have a look here there is plenty of options to choose from
https://support.xbox.com/en-GB/browse/billing/payment-and-purchases

You can submit a request for a refund here https://support.xbox.com/en-US/refund-orders

Or you can contact official support at support.xbox.com/contact-us if you feel your account was compromised.

Hi, I woud contact your card issuer and say you have had two unauthorised payments made on your account. Their fraud protection would investigate and you should get refunded.

Brilliant, thanks, thats all ive been looking for, the website is useless for support