Refund Microsoft

Discus and support Refund Microsoft in XBoX Games and Apps to solve the problem; Hi Microsoft I have been made aware from my bank and unfortunately discovered that my son has been making purchases on my Xbox whilst I was at work.... Discussion in 'XBoX Games and Apps' started by AP Neymar, Oct 2, 2022.

  1. AP Neymar
    AP Neymar Guest

    Refund Microsoft


    Hi Microsoft

    I have been made aware from my bank and unfortunately discovered that my son has been making purchases on my Xbox whilst I was at work. They have been made without my authority.

    My bank told me to contact yourselves as I requested a refund through your portal and it’s been denied. Since this point, I have managed to delete my bank card off my profile as I cannot continue with this and also set up additional security so my son can no longer make any payments on my account. I have been denied over £200, life is extremely difficult at the moment with bills, inflation etc. I would really appreciate some help on this matter and for you to review these requests as it’s a very overwhelming period in my life to make ends meet. Please re-consider the refund status on my account.

    Kind Regards

    :)
     
    AP Neymar, Oct 2, 2022
    #1
  2. [ A J ] Win User

    Refund Microsoft

    Hi, AP! thank you for your reply.

    I apologize if I wasn't specific enough.

    You don't need to provide additional information, but if you'd like for Microsoft to review your denied refunds, replying to the refund emails would be the best way to make such a request.

    Please let me know if you have any questions.

    Best regards.
  3. [ A J ] Win User

    Refund Microsoft

    Hi, AP! thank you for reaching out.
    My name is AJ, I'm an Independent Advisor for the Xbox Community.
    I'm sorry to hear your refund requests were denied.

    In this case, I'd suggest replying to your refund decision emails, as that is the best way to receive assistance with your requests, provide additional information, and have your cases reviewed. If you didn't receive a decision email, you can reply to the confirmation emails instead.

    For your reference:

    "If you need to cancel your refund request, get the status of your request, or provide additional information during the process, reply to the confirmation email or the last email you received regarding your refund request. Our dedicated team is ready to assist you, and replying via email is the fastest way to contact them"

    Source - https://support.xbox.com/en-US/help/subscriptio...

    I hope this helps! please let me know if you have any questions.
    Best regards.
  4. [ A J ] Win User

    Refund Microsoft

    Hi, AP! thank you for your reply.

    I'm glad to hear that! you should receive a reply from the support team within 72 hours. I understand how important this is for you, and I wish you the best of luck moving forward.

    Have a lovely day/night, and take care.

    Best regards.
  5. AP Neymar Win User

    Refund Microsoft

    Thanks for this, I have emailed a response to my request. The reference on the email is 7008444029

    Hopefully, this matter can finally be resolved.

    Kind Regards
  6. AP Neymar Win User

    Refund Microsoft

    Hi AJ

    Thanks for this. What sort of additional information do I need to require?

    Could you be a bit more specific?

    Kind Regards
Thema:

Refund Microsoft

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