Refund for Live Gold auto renewal

Discus and support Refund for Live Gold auto renewal in XBoX Sales and Promo to solve the problem; Hi, Just noticed a 49.99 charge through PayPal for Xbox Live Gold dates 16th February. I did not know it was set to auto renew. I would not have... Discussion in 'XBoX Sales and Promo' started by GTBegg, Feb 19, 2020.

  1. GTBegg
    GTBegg Guest

    Refund for Live Gold auto renewal


    Hi,

    Just noticed a 49.99 charge through PayPal for Xbox Live Gold dates 16th February. I did not know it was set to auto renew. I would not have purchased at the moment as I barely have the money to buy it at present.

    I have read I can have a refund (pro rata) if I cancel. I have selected to cancel the subscription but I can't follow this through to request refund. The browser takes me to the contact us page to confirm, but then the chat service does not enable it to
    be completed and continues to redirect me to the subscriptions page which I've already visited to select cancellation.

    How can I confirm cancellation and obtain a definite refund?

    Thanks

    Geoff

    :)
     
    GTBegg, Feb 19, 2020
    #1
  2. SLB4EVERPT Win User

    Xbox live gold

    That happen because on your xbox live gold subscription is on auto renew. You can check it here : http://account.microsoft.com/subscriptions .

    When you buy xbox live gold directly from Microsoft you get auto renew automatically (prepaid cards will ask after redeem if you want auto renew), if you didnt want to renew, you should disable auto renew on the link above before the expire date or you will
    be charged again.

    For refund or billing related questions you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

    To contact Xbox Support use the Phone or Microsoft Support Chat option at
    http://support.xbox.com/contact-us
  3. davemcfly85 Win User

    xbox live

    if you buy live gold it will auto renew it when the one you bought runs out in your case a year. it tells you that this subscription will renew before you buy it and you get emails telling you that it will renew before you get charged unless you have the
    auto renew shut off. so you will not get a refund sorry.
  4. SpiralOut46and2 Win User

    Refund for Live Gold auto renewal

    Yes, be careful when signing up for services (including Gold) because in the fine print it will sometimes explain that it will be auto-renewed beginning on a certain date, unless you cancel the service. Many services, including Game Pass Ultimate also,
    are usually auto-renew unless you cancel it.
  5. StuartATrueRed Win User

    Refund for Live Gold auto renewal

  6. MithrilFlame Win User

    Refund for Live Gold auto renewal

    Hi GTBegg,

    You could try contact support through: https://beta.support.xbox.com/contact-us

    Also, I know this does not address your immediate issue, however just some extra info that might help you.

    I do the Microsoft Rewards every day, only takes a couple of minutes, and it gives me enough rewards to redeem Game Pass Ultimate (includes Live Gold) for free. You don't need to use Edge as your primary browser, just do some searches with it :)

    Hope Microsoft Support can assist you with your refund, let us know if we can assist you more.
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Refund for Live Gold auto renewal

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