Refund for faulty Xbox card sent to Microsoft Account so can't be spent on my son's Xbox -...

Discus and support Refund for faulty Xbox card sent to Microsoft Account so can't be spent on my son's Xbox -... in XBoX Games and Apps to solve the problem; My son got a £15 XBOX gift card for his birthday in March. It was faulty and when he scratched off the code it took the redemption code with it. Took... Discussion in 'XBoX Games and Apps' started by MattPhillips9, May 3, 2020.

  1. Refund for faulty Xbox card sent to Microsoft Account so can't be spent on my son's Xbox -...


    My son got a £15 XBOX gift card for his birthday in March. It was faulty and when he scratched off the code it took the redemption code with it.

    Took it back to shop "we can't help, ask Microsoft".

    Found a way to upload receipt and photos of gift card, great. After waiting a month I was asked to repeat the process. Hmm. Fine. Did same thing again. Then one month later (yesterday) I get an email saying

    "Please be informed that the code you are trying to redeem has already been applied on your account. You can confirm that the correct amount
    of credit was applied on your Microsoft account by logging in on this link..."

    Trying to convert this into English I think this means they've given me a refund. So I log on. Amazing, it's there!

    I then go to add this money to my son's XBOX account, but struggle to do so. Maybe I'm being dim. I google "how to transfer funds from Microsoft Account to Xbox" and find this thread:

    https://answers.microsoft.com/en-us/xbox/forum/all/transfer-account-balance-money-to-family-members/e675e33f-8324-4b09-bdfb-1e2a6bd53755

    So it appears you can't use a Microsoft Account balance to top up a child's Xbox account. Which was the whole point of the exercise. This is so utterly profoundly stupid and frustrating, I must be missing something.

    Can anyone help?

    :)
     
    MattPhillips9, May 3, 2020
    #1
  2. Sheo2925 Win User

    Refund for faulty Xbox card sent to Microsoft Account so can't be spent on my son's Xbox - what do I do?

    If the Microsoft account that the funds were refunded to was connected to your son's account, then you should be able to go to buy something, click add payment method and then add the Microsoft account, though I've never seen a problem
    like this in my time on the forum, so I apologise I can't be of much help.

    I would advise directly contacting support via phone call or text conversation at this link for a more experienced professional to handle this situation:

    https://beta.support.xbox.com/
  3. RainingRoses Win User

    Refund process Credit

    Hello,

    Just to add for future reference, refunds are always sent to the original payment. So if you were to pay using a Microsoft/Xbox gift card, the refund would be applied to your account balance.
  4. ShahanaB Win User

    Son spent money on Roblox

    Even my son spent Indian Currency Rs.60,000, and how do i get my refund, he spent all my money using cards. now how do i get my refund back. Anyone please help me.
  5. Allebas Win User

    Can not purchase game

    I am unsure if a Xbox Gift is refundable. I know a Microsoft Gift card is refundable if brought from Microsoft and in't use within 14 days. Do your son have a Xbox One? If so, he can use use the gift card for Gold/Gampass subscriptions and other Xbox
    One games.
  6. Connor T. Maple Win User

    Refund service order instead of getting another replacement

    I did not activate the Microsoft warranty as it was out of warranty and I had to purchase the replacement controller that was sent to me. The controller is faulty and I want a refund of the replacement order and return the faulty controller sent to me
Thema:

Refund for faulty Xbox card sent to Microsoft Account so can't be spent on my son's Xbox -...

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