Refund done but no money on my card

With prepaid visas they do take longer to get refunds then normal cards

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Refunds are processed in 3 - 5 day, so if it hasn't been that long I'd suggest you hold on as it will come through into your Microsoft balance.

Microsoft Store said they could not help me. They claim they refunded the money to my "credit card". PayPal says Microsoft never did refund the money. PayPal also said there was a mix up with the BillMeLater and my bank account. So I was told that PayPal
took the money from the wrong account (after I chose another account at PayPal payment point), and Microsoft refunded the money to the wrong person's credit card. Microsoft apparently made a mistake in refunding the money, as they refunded the wrong amount
and sent it to someone else's credit card. I disputed the monies taken with PayPal and my bank. Hopefully that will solve the issue.

DevGod.... I did ask the Microsoft Store for a conformation number, 13 times. I also spoke with a Supervisor 5 times. Was told that they could not issue a refund, as they had already done so to my "credit card". When I told them I used PayPal, they told
me they had refunded the money to a credit card and not PayPal. Finally they told me they could not override the system to give me my refund, as the system was showing I was already refunded. I was calm the entire time, and did ask for a confirmation of the
transaction (first time and everytime I called).

Yep, there were some messages from Singer, but they apparently got removed for trolling.

For those, like Karch, that have been helpful, I thank you.

I used a non relodable card upon purchase and when i had to refund the money didnt refund onto the card because it wont reload, is it possible to be refunded the money on my microsoft account?

No. Refunds are always sent to the original payment method.

Even nonreloadable cards can be reloaded when it comes to something being refunded. I know from experience.

That being said some prepaid cards can take up to 60 days for a refund to appear

But I canceled my credit card, so if I get a refund, will the money still go to the canceled card?