Refund Denied - Is there anyone with reason that I can speak to about this?

Hi there Chris, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

I'm sorry to read about the situation you're going through related to the rejection of the refund request.

If your refund has been denied and you haven't received any email informing you of the refund rejection even after checking your spam/junk email folder, then I recommend reapplying for the refund but using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, please reply to to it explaining in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and to get back in touch with the team that originally handled your refund request.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

Thank you for your understanding, and I wish you good luck.

Kind regards,
Gerardo.

You can try responding to the email you received denying the refund to speak to a refund specialist, but if they deny it, there really isn't anything that can be done.

You can try replying to the email you received denying the refund to speak to the refund specialists, but otherwise, that is the only way to get a refund.

I will, but that still doesn’t fix their lying about the reason for denying my refund. This isn’t $5 it’s $200.

You can try replying to the email you received denying the refund to speak to the refunds specialists. As this is a community based forum, we don't have the ability to issue refunds.