Refund denied even though I didn't buy the game

Discus and support Refund denied even though I didn't buy the game in XBoX Games and Apps to solve the problem; So recently someone used my account to buy a game with the $70 I put on my account. The person who bought the game also played it a little bit I guess... Discussion in 'XBoX Games and Apps' started by NoisyHerald, Sep 7, 2020.

  1. NoisyHerald
    NoisyHerald Guest

    Refund denied even though I didn't buy the game


    So recently someone used my account to buy a game with the $70 I put on my account. The person who bought the game also played it a little bit I guess because when I tried to get a refund I was told a game cannot be refunded if it was played. A refund
    has now been denied twice for the same reason. I understand the people on this forum cannot help me get a refund, but I was just wondering if there is a way for me to go about getting one. Or if I'm just out of luck due to the fact that the game was played
    by whoever bought it.

    :)
     
    NoisyHerald, Sep 7, 2020
    #1
  2. ngocphi Win User

    Refund denied even though I didn't buy the game

    Its best not to gameshare with strangers

    And if you share your console or homeshare you are responcible for all actions and purchases on your account

    Tis is why you are supposed to do your recovery of your account and passcode your profile on any shares regardless of its your dog spot
  3. dempup Win User

    Refund denied even though I didn't buy the game

    Hey NoisyHerald.

    Thank you for reaching out to the forum. Sorry to hear that you are having issues. I would recommend that you change your password and never share you account information with anyone. Always log out of your computer or consol when you are not using it, especially
    if others might have access to it.
  4. PwnyStark Win User

    New to the Xbox ecosystem, having troubles.

    Update:

    Second refund request denied for the time period, even though the initial refund was within the allotted time period, and I haven't played the games.
  5. ngocphi Win User

    My refund was denied even though I was eligible.

    You have to reply to the email

    Are you see you checked all the boxes

    Less then 2hours og gameplay and 14 days whoever comes first

    Is it ingame cutrency

    If doc then no it's not refundable
  6. Francia J. Win User

    My refund was denied even though I was eligible.

    Hi TeamCyan, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team. There is no direct contact with them, only by submitting a refund request and by replying to their email (refund request confirmation and refund decision). To help you, I would recommend replying to their email.
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Refund denied even though I didn't buy the game

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