Refund but did not remove product

If the above solution doesnt give you the refund you can always request a refund to the Customer Support

It depends on your bank and yes that's why they are telling you to wait

You gotta remember you are still responsible for charges while you wait

And it depends on where you are in the world vs the us

If it's isn't north America thwn banks tend to do batch refunds meaning whenever they do their monthly batch of thousands then you get processed at the mainframe

Hello, I would like to request a refund for the game Riders Republic And I do not know why you refused it when it is written that the money can be returned to me within 12 days. when you write something, follow it. well thank you

No-one on the forum has the ability to deal with accoun specific things...you need to contact support as described above.

Regarding the refund, if it was the initial request that was refused, you can reply to the refund denial email and give more detail and is more likely to be approved (no guarantees though).

Incidentally, whilst you can claim a refund within 14 days if you are not happy with it, the system also takes into account how much you have played it (fair usage)...if, for example, someone has played a game 30 hours in those 2 weeks, then that would be considered too much time played for a refund

You can request a all back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works.

Sometimes the refund time can take longer due to the bank as well.

Hi Fellow!

Thanks for reaching out to us! If you'd like to
request a refund, you will need to do so from the
web based form as there is no longer an option to do so via the forums or the phone. Please be sure to have your order number (available in your Microsoft account's billing section) and the amount of the charge.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.

Hope this helps out!