Reembolso Xbox game pass ultimate

ExequielColón · Mar 17, 2021

Hoy martes 16/03/2021 a las 4:45 am se me cobraron $11.990 clp por una suscripción de "Xbox game pass ultimate" que yo había cancelado.
Seguí todos los pasos que la Ayuda de Microsoft indica para cancelar y solicitar el reembolso. Pero no me deja cancelar la suscripción, me sale el mensaje:

"No podemos cancelar tu suscripción Ya has pagado por tu suscripción de Xbox Game Pass Ultimate. Expirará automáticamente el 15/4/2021."

Alguna solución para poder cancelar y conseguir el reembolso de esos $11.990 clp. No voy a usar para nada esa suscripción.

:)

ngocphi

We'll no as you used the membership as much as 28 days

Therr is no refund for 1monthd trials

How can you expect to use 99% of the membership and get a full refund no company will allow that.

Also it is prorated meaning W 2 days would only be 20 cents NOT 11.39 since you used 28 days

ExequielColón

We'll no as you used the membership as much as 28 days

Therr is no refund for 1monthd trials

How can you expect to use 99% of the membership and get a full refund no company will allow that.

Also it is prorated meaning W 2 days would only be 20 cents NOT 11.39 since you used 28 days

I did not use 99% of the subscription.

The payment was made 16 hours ago and the subscription ends on 04/15/2021.
I did not use even one day of the subscription that I canceled weeks ago.

Arthur Hank8

Hola!!

si puedes solicitar un reembolso dentro del periodo de la compra, en este caso el mes de Game Pass, pero te recomiendo pedirlo en cuando pagues el balance pendiente, para evitar problemas de elegibilidad de parte de Microsoft.

Te dejo dos links con información que te ayudara sobre el tema.

Preguntas frecuentes sobre incentivos de Xbox Game Pass Ultimate

Cómo solicitar el reembolso de un producto digital de Xbox

Espero que esto sea de ayuda.

Saludos!

[Translation-Hello!!

if you can request a refund within the purchase period, in this case the month of Game Pass, but I recommend asking for it when you pay the outstanding balance, to avoid eligibility issues from Microsoft.

I leave you two links with information that will help you on the subject.

Xbox Game Pass Ultimate Incentive FAQ

How to request a refund for an Xbox digital product

I hope this is helpful.

Best regards!]

TheRazorEnigma

É necessário ter um xbox one para usar o xbox game pass ultimate. Eu sugiro que você tente entrar em contato com o suporte de cobrança e solicitar um reembolso se você não sabia que não podia usá-lo no xbox 360. Vou ligar a página de suporte aqui.

https://support.xbox.com/en-US/contact-us

[Translation-You must have an xbox one to use xbox game pass ultimate. I suggest you try to contact billing support and request a refund if you didn't know you couldn't use it on xbox 360. I'm going to turn on the support page here.]

WPAK

Web translation:

Xbox Game Pass refund

Hello, I requested a refund of the Xbox Game Pass and EA play but the return of these services was not made.

Response:

Hi there,

in a situation like this, it might be best to reach out to Xbox Support via Phone (or chat) at
http://support.xbox.com/contact-us

They should be able to look into the situation.

Reembolso Xbox game pass ultimate