Reembolso por cobro a mi tarjeta de débito (Reimbursement for payment to my debit card)

IVANCHIN456 · Apr 26, 2019

Hola, El pasado fin de semana se me hizo un cargo por concepto de una suscripción a xbox live gold de 3 meses por $349, a principio de año mi hermano había comprado este servio y yo no sabia que se renovaría recientemente por que no tenia dinero en mi tarjeta,
además de haber creido que él quitaria mi tarjeta del sistema. Debido a que mi tarjeta de debido es por parte de mi beca institucional que recibo el dinero que me acaban de depositar la semana pasada ya lo tenia contemplado para ,material de mi escuela, y
este fin me cobraron la suscripción y le reclame a mi hermano, pero me dijo que me lo podían reembolsar, he leído un poco sobre esto en la pagina pero no s{e como proceder con mi reembolso, ya que no me deja cancelar la suscripción y menciona que tengo 30
días para reclamarlo, lo cual estoy aun en tiempo, además al ponerme en contacto con el soporte técnico no me responden la llamada y he estado inventándolo todo el día. Espero y me puedan dar respuesta.

Translation:

Hello, Last weekend I was charged for a subscription to xbox live gold for 3 months for $ 349, at the beginning of the year my brother had bought this service and I did not know it would be renewed recently because I did not have any money
on my card, in addition to having believed that he would remove my system card.
Because my credit card is from my institutional scholarship that I received the money that I had just deposited last week and had it contemplated for, material of my school, and this end they charged me the subscription and I demanded my brother
, but he told me that they could reimburse me, I read a little about this on the page but I do not know how to proceed with my refund, since he does not let me cancel the subscription and mentions that I have 30 days to claim it, which I am
Even in time, in addition to contacting technical support, they do not answer the call and I have been inventing it all day.
I hope and you can give me an answer.

:)

XBF Javier R

Hello Ivanchin456,

We understand that you're experiencing an issue concerning charges for Xbox Live on your card that were not authorized by you.

Our only recommendation would be to reach out to our customer support team as we do not have the proper tools necessary for handling this case.

You can reach out to our support team by visiting our contact us page on our website.

Do this for us, and then let us know how this goes.

Best wishes!

Cristhian EduardoLop

Ya agregue 2 tarjetas de débito para efectuar el pago y me las rechazó

[Translation - I already added 2 debit cards to make the payment and It rejected them]

25ac016f-7728-4e8f-a

Necesitas una tarjeta de credito o débito asociada a tu cuenta como método de pago para pagar la suscripción

Translation:

You need a credit or debit card associated with your account as a payment method to pay for the subscription

DanMen334

me imagino con que el problema es que no tienes una opción de pago de respaldo, es decir tarjeta de crédito o débito, te recomendaría una cuenta de paypal (no tienes que tener cuenta bancaria para abrir una) ya que por lo que veo lo que quieres usar como
método de pago es por tarjetas de prepago y saldo de cuenta microsoft (otra forma es una tarjeta de débito, en los oxxos puedes conseguir de banamex, o si eres mayor de edad abre una cuenta de guardadito, no te cobran nada y es de débito o planteale a algún
familiar que te ayude con este método si es que no quieren usar una de crédito)

[Translation]

I imagine with that the problem is that you do not have a backup payment option, i.e. credit or debit card, I would recommend a paypal account (you don't have to have bank account to open one) because from what I see what you want to use as a payment method
is for tar prepaid jets and Microsoft account balance (another way is a debit card, in the oxxos you can get from banamex, or if you are of legal age open a guard account, charge you nothing and it is debit or ask a family member to help you with this method
if you are they don't want to use a credit one.

Alpha Soulneed

Hola! Creo que si puede haber sido por el cambio de la tarjeta (modo de pago), a mi me tardaron aproximadamente 2 semanas en tener el reembolso. Saludos

Reembolso por cobro a mi tarjeta de débito (Reimbursement for payment to my debit card)