Reembolso juego pc [Mod Translation - Refund game pc]

ElkinLopez Rojas · Sep 19, 2020

Hola buenas tardes, he tenido inconvenientes con el reembolso de un juego que habia solicitado, ya que desistí de el, el mismo dia de la compra, pero nada que me llega el dinero a la cuenta, he intentado contactar a soporte pero siempre redirige a la misma
pagina de xbox, no se que hacer, trato de hablar con un agente y tampoco, se supone que el reembolso toma de 3-5 dias hábiles y ya han pasado mas dd los 10 dias hábiles, que debo hacer, donde puedo poner la queja porque todo es soporte virtual por bots pero
no logro contactar a un agente, es la primera vez wue hago una compra acá y tal vez sea la última, gracias!

[Mod Translation - Hello good afternoon, I have had drawbacks with the refund of a game that I had requested, since I gave up on it, the same day of the purchase, but nothing that gets the money to my account, I tried to contact support but always redirects
to the same xbox page, I do not know what to do, I try to talk to an agent and neither , the refund is supposed to take 3-5 business days and more than 10 business days have passed, which I must make, where I can place the complaint because everything is virtual
support by bots but I can not contact an agent, it is the first time I do a purchase here and maybe it is the last, thank you!]

:)

XBF Eladio M

Hey Elkin

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about a refund you have requested?

Xbox customer support is unable to assist you with the refund process itself. The only ones that can assist you with this is the Refund Team themselves.

You would have received an email from them, which you should be able to reply to, to receive further info on this matter. I would recommend you to do so, as this would be the best way to receive further info on this matter.

I hope this is of some use to you.

ElkinLopez Rojas

Hi Eladio, I haven't received the refund yet and I called to Microsoft in my country but i didn't get any reply, they say only contact with Xbox support, I'm concerned for my money, how can I contact with refund team?

jonathan portoporto

Eu gostaria do reembolso por favor!!!

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[Mod Translation - I'd like the refund please!!!]

FamintoBR

Acho que não vão receber reembolso.

[Mod Translation - I don't think they're getting a refund.]

Phoenix_Reins

Hi Paola,

You can try these steps to obtain a refund, for additional information check here Returns and exchanges

You can manage returns, exchanges, and more on the Order history page.

To request a return or exchange:

Sign in to Order history, and then select Request a return. If you don’t see Request a return, your item may not be eligible for
a return. For detailed info about the return and refund policy, see Microsoft Terms of Sale.

Note

Items that may be eligible for return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Digital gift cards and service/subscription cards may
also be eligible for return (see Microsoft gift card terms and conditions). Digital goods like apps, games, add-on content, subscriptions, movies,
TV shows, and books aren't returnable unless the offer or applicable law states that you're eligible for a refund.
Follow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support.
When we receive your item and find it eligible for a return, we’ll either ship you a replacement or issue you a refund.

You can see the status of your return or exchange on the Order history page (learn
more).

Refunds

When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. Refunds are applied
to the original payment option.

You can see the status of your refund on the Order history page (learn
more).

Reembolso juego pc [Mod Translation - Refund game pc]