Redgear elite wireless gamepad not responding

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good Morning

Is this problem occurring on pc or xbox?

I assume it's on the pc, if that's the case, I advise you to go to the control panel, devices, choose the control and test the buttons to see if it's a hardware problem, if you confirm that this is the problem, request the repair of control:

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if the problem is with the Xbox, the repair request must be made since in this case it can only be a defect.

Hello,

one option is a wireless USB to PC adapter.

The second option I use. I have an Xbox ONE ELITE gamepad. I have a USB cable connected to the gamepad, I connect it to my laptop and the system will find the gamepad and without any problem my gamepad works.

I have never tried the Razer Wolverine gamepad, but it looks solid, and has good reviews. Personally I prefer wireless, so I would stick with the Elite controller.

I have two ELITE gamepads. I like this gamepad. She just does nothing. This gamepad will last a maximum of six months. Then the rubber grips peel off. And on both drivers it happened 3 times. I can't claim them anymore so I have ELITE gamepad just half.

I like playing with this gamepad.

Honestly this problem is the biggest horror. I have two ELITE gamepads, and for me both have this problem seven times. But it is already working on the ELITE v2 gamepad, where these issues will be solved.