Redeeming XBOX codes online and not available on the console

Discus and support Redeeming XBOX codes online and not available on the console in XBoX Games and Apps to solve the problem; Purchased an xbox one game, downloaded the code on microsoft.com/redeem as it directed me to but now it's not on any of our xbox consoles. I tried... Discussion in 'XBoX Games and Apps' started by paolamontross, Dec 31, 2020.

  1. paolamontross
    paolamontross Guest

    Redeeming XBOX codes online and not available on the console


    Purchased an xbox one game, downloaded the code on microsoft.com/redeem as it directed me to but now it's not on any of our xbox consoles. I tried redeeming on the console and it says it's was already redeemed. I can't call anyone so I need someone's assistance
    as I have NO IDEA what to do.

    :)
     
    paolamontross, Dec 31, 2020
    #1
  2. [Farscape] Win User

    Redeeming XBOX codes online and not available on the console

    which game, as you may have actually redeemed a pc version of the game that is not a play anywhere title
  3. DEciM8 EviL Win User

    Redeem code problems when i try to confirm

    I have tried to redeem code on Xbox LIVE ,on the console and also online and this has worked to no avail; Wondering what I should do?
  4. WrierBlock20 Win User

    Used a Xbox Live Trial, not working

    9 times out of 10 2-14day trials will have issues redeeming on console if you have ever had gold before, best thing to do is redeem the code online here 99% of the time the 2-14day trial codes will work redeeming them online rather than on the console then
    power cycle your xbox console and try again.
  5. onyxishere Win User

    Error trying to redeem Fallout 3 prepaid code XBOS-4000

    Sorry to hear it. That code usually means that the item is not available in your region. Now, I looked at the game and it does seem to be available in South Africa but the code you are using may be meant for a different region.

    Just to be sure though, are you trying to redeem on the Xbox 360 or Xbox One console? If you are trying on the Xbox One console then please try redeeming it on a 360 to see if that helps.
  6. naliari Win User

    Code redemption issue

    I made certain that I was logged into my Microsoft account before redeeming the code, but I do not see the game in my Order History. Currently, all other games that I own give me the option to install to my console from the Microsoft Store online, but the one I redeemed this code for has only the "Buy" button available.

    Removing and re-adding my account from my XBox One console did not correct the issue.
Thema:

Redeeming XBOX codes online and not available on the console

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