Redeeming Issue

Discus and support Redeeming Issue in XBoX Games and Apps to solve the problem; I received a download (prepaid) Minecraft game. After I received the code online, I was directed to the Xbox Store Website where the code was... Discussion in 'XBoX Games and Apps' started by SneakyFurball10, Dec 26, 2015.

  1. SneakyFurball10
    SneakyFurball10 Guest

    Redeeming Issue


    I received a download (prepaid) Minecraft game. After I received the code online, I was directed to the Xbox Store Website where the code was redeemed. After the code was entered, the window that popped up said I now have the game, but I cannot find the
    game anywhere. I wish I wouldn't have redeemed the game on my PC, because I've found how to enter codes through the console. Any help would be appreciated.

    :)
     
    SneakyFurball10, Dec 26, 2015
    #1
  2. chrisblower
    chrisblower Guest
    Issue redeeming code

    Just had a look on commerce.microsoft.com and it is showing a Microsoft Account credit of £15 on 26/03/14, which is correct, so how come I can't use it to make purchases?
     
    chrisblower, Dec 26, 2015
    #2
  3. BlissfulLicious
    BlissfulLicious Guest
    Code Redeeming Issue

    I was trying to put the code in for the Phoenix Omen Lancer and the code said it was for a swan emblem so i really want my phoenix omen lancer weapon please
     
    BlissfulLicious, Dec 26, 2015
    #3
  4. WeltyDaisy99877
    WeltyDaisy99877 Guest

    Redeeming Issue

    i bought FALLOUT 4 on xbox one and i cant find it on my xbox but i can see it in my Microsoft account profile what do i do
     
    WeltyDaisy99877, Dec 26, 2015
    #4
  5. maxen
    maxen Guest
    Hello SneakyFurball,

    Go to My Games & Apps and scroll all the way to the right to a section called "Ready to Install". Wait a few minutes to let this section populate with content. You should now see Minecraft. Select it and press A to begin downloading.

    Let us know how you get on.

    ~~~~

    WeltyDaisy, try these steps also, but if they do not work then please create your own thread to avoid hijacking this one.
     
    maxen, Dec 26, 2015
    #5
  6. MickKizzy Eng
    MickKizzy Eng Guest
    I was sent a Just cause 2 code to redeem because i bought Just Cause 3, now the code for Just cause 2 is not in my messages, i need it to be sent to me again...
     
    MickKizzy Eng, Nov 1, 2018
    #6
  7. MickKizzy Eng Win User

    Redeeming Issue

    I was sent a Just cause 2 code to redeem because i bought Just Cause 3, now the code for Just cause 2 is not in my messages, i need it to be sent to me again...
  8. maxen Win User

    Redeeming Issue

    Hello SneakyFurball,

    Go to My Games & Apps and scroll all the way to the right to a section called "Ready to Install". Wait a few minutes to let this section populate with content. You should now see Minecraft. Select it and press A to begin downloading.

    Let us know how you get on.

    ~~~~

    WeltyDaisy, try these steps also, but if they do not work then please create your own thread to avoid hijacking this one.
  9. WeltyDaisy99877 Win User

    Redeeming Issue

    i bought FALLOUT 4 on xbox one and i cant find it on my xbox but i can see it in my Microsoft account profile what do i do
  10. KhajiBower34 Win User

    Redeem Issue

    Hello Jam! I'm Khaji, happy to help you today.

    I know how frustrating this can be for you.

    I understand that you have redeemed the code and the money does not appear in the game.
    Follow the steps below that may help you resolve this issue:

    1. You have to keep in mind that sometimes they may take a while to appear. I advise you to restart the game and then the console.
    2. I would also like you to verify that the code appears redeemed in your order history, go to this link: https://account.microsoft.com/billing/orders/
    2. If more than 48 hours have passed, I advise you to visit Rock Star Games support, follow this link:
    https://support.rockstargames.com/categories/200013306?step=fe1a3922

    Note: This is a non-Microsoft website. The page appears to provide accurate and secure information. Beware of ads on the site that may advertise products frequently classified as PUPs (potentially unwanted products). Carefully research any product advertised on the site before deciding to download and install it.

    Best regards, Khaji.
  11. FearedNightmare Win User

    Redeem issue

    Did you purchase the code from a third party seller on the internet ? If that's the case then the code might be from a different region than the one you're in and will not work with your profile. It might be best to contact Xbox Live phone support about
    it so they can check the code for you.

    You can find the number here (make sure the website region matches your actual region)

    http://support.xbox.com/contact-us?isChatCallAvailable=false
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Redeeming Issue

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