Redeemed Xbox Game Pass Ultimate 3 month code but not showing on account

But the first time you redeemed the code did it show you a message that the code was redeemed successful and that 3 months of Game Pass Ultimate subscription was added to your Microsoft account?

Hi there! Thanks for reaching out.

It sounds like you redeemed a 3-month Game Pass Ultimate code after canceling auto-renewal, but PayPal still processed one more payment before you stopped it. Now your account only shows 3 months of Game Pass instead of 4. Is that right?

Did you redeem the 3-month code before or after PayPal charged you for the additional month?

If you currently have Game Pass Ultimate and attempt to redeem a 12 month Xbox Live Gold code, it will convert to a 3 or 4 month Ultimate subscription. If you want to continue with just Gold for 12 months and not Ultimate, you would have to wait for the
Ultimate to expire before redeeming the regular Gold code.

If you don't currently have Ultimate, then you should have no problem redeeming the 12 months of Gold.

Did he gift you ultimate game pass or 1 year of gold? Since there is a 1:1 conversion ratio for a normal gold or game pass to Ultimate game pass. For example if you were to redeem a 3 month game pass code while you have ultimate it would convert to a little
over a month in ultimate.

It depends which kind of code you have. If it is for Xbox Live Gold or the standard Xbox Game Pass, the following will apply -

see the Xbox Game Pass Ultimate FAQ for more details. If the code is for Game Pass Ultimate, the time will stack intact (eg: 3 months will give you 3 months).

"With Xbox Game Pass Ultimate, can I still redeem codes for Xbox Live Gold and Xbox Game Pass?

Yes. These codes will automatically convert to Xbox Game Pass Ultimate
at a ratio based on the ERP (Estimated Retail Price) of those codes. Conversion rates are subject to change."

Best,

L