Redeemed reward never received

Discus and support Redeemed reward never received in XBoX Rewards & Social to solve the problem; I redeemed 2 10000 credit rewards and 2 5000 credit rewards using my gems a few days ago and never got an email with the code. Please help... Discussion in 'XBoX Rewards & Social' started by sharpshooter076, May 6, 2018.

  1. Redeemed reward never received


    I redeemed 2 10000 credit rewards and 2 5000 credit rewards using my gems a few days ago and never got an email with the code. Please help

    :)
     
    sharpshooter076, May 6, 2018
    #1
  2. ryleex
    ryleex Guest
    Didn’t reserve $5 visa prepaid card that I ordered

    redeemed $5 prepaid Visa card through rewards and never received the email
     
    ryleex, May 6, 2018
    #2
  3. D3ZIR3
    D3ZIR3 Guest
    No rewards

    I redeemed my reward points for Xbox live currency but never received them.
     
    D3ZIR3, May 6, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Redeemed reward never received

    The credits should show as pending on the Rewards site about 96 hours after you redeemed them.
     
    Smwutches, May 6, 2018
    #4
  5. where at do you mean I can see them as pending?
     
    sharpshooter076, May 6, 2018
    #5
  6. Smwutches
    Smwutches Guest
    Credits are not emailed to you as a code. They are added to your rewards account as pending (like when you complete offers). Once they are pending you can view them on the MyRewards section of the site. They'll be deposited into your account as currency
    at the end of the month.
     
    Smwutches, May 6, 2018
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #7
  8. sharpshooter076 Win User

    Redeemed reward never received

    The credits should show as pending on the Rewards site about 96 hours after you redeemed them.
    where at do you mean I can see them as pending?
  9. Smwutches Win User

    Redeemed reward never received

    The credits should show as pending on the Rewards site about 96 hours after you redeemed them.
  10. XBLRewards8 Win User

    Redeemed reward never received

    Hello,

    From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
  11. Smwutches Win User

    Redeemed reward never received

    Credits are not emailed to you as a code. They are added to your rewards account as pending (like when you complete offers). Once they are pending you can view them on the MyRewards section of the site. They'll be deposited into your account as currency
    at the end of the month.
  12. RaveMaster457 Win User

    Smite Better With Friends Bundle Xbox live Rewards 500 myVIP Gems was not given to me, says redeemed

    I have redeemed this reward over a week ago now and I have never received any email containing the code. Any help is appreciated thank you!!
Thema:

Redeemed reward never received

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