Redeemed Microsoft Rewards for Xbox credit but I'm showing a balance of $0

Just to confirm the steps you followed:

1. You redeemed your rewards points from MS Rewards for $20 Xbox Live credit

2. And then you got an email with the code for the Xbox live credit.

3. Then you redeem that code on your Xbox

Above steps would have added the credit to your account.

Check your order history by logging in to https://account.microsoft.com/billing/orders with the same account you used to redeem.

Hey, do you still have this problem?

Have you check email on your account

For help with the Microsoft Rewards program, you will need to contact their customer support.

I also have this issue. I spent 500 x2 on the 10,000 credits and 250 x1 on the 5,000 credits. In my rewards it says redeemed, but the balance does not show up on my pending credits and the balance also hasn't hit my Xbox Live account. But my gem balance
shows that I purchased those packs. So in all I am missing 25,000 credits.