Redeemed Gifted Game Code; Microsoft Account Says Activation Was Successful, yet Can't...

Discus and support Redeemed Gifted Game Code; Microsoft Account Says Activation Was Successful, yet Can't... in XBoX Games and Apps to solve the problem; Hello, I have searched and searched yet nothing I have read has helped me with this problem. A friend gifted me Hollow Knight- Voidheart Edition via... Discussion in 'XBoX Games and Apps' started by Kris Black, Dec 23, 2021.

  1. Kris Black
    Kris Black Guest

    Redeemed Gifted Game Code; Microsoft Account Says Activation Was Successful, yet Can't...


    Hello,

    I have searched and searched yet nothing I have read has helped me with this problem. A friend gifted me Hollow Knight- Voidheart Edition via their Xbox One, and I received the code on the Xbox App here on Windows. I pressed to redeem it and it says on my Microsoft Account that the purchase was successful with it showing under my purchases in the last 3 months. However, when I go to either the Microsoft Store or the Xbox App it asks me to purchase the game again. On the Xbox mobile app it says to download to console, so does the gifted code he sent me via his Xbox One only work on Xbox? And if not, why am I not able to download it via the Microsoft or Xbox Stores here on Windows. On the Xbox Store it appears in the library under the "My Games" section but when clicked on it says under the purchase button, "Administrator approval required for installation." On the Microsoft Store, it shows no sign of me even owning the game not even the redemption of the gift code like it does online under purchases. I hope that someone can help me using this info, I'd hate for the gift to sit unused on my account and I'm looking forward to playing the game.

    Thanks in advance.

    :)
     
    Kris Black, Dec 23, 2021
    #1
  2. Smwutches Win User

    Redeemed Gifted Game Code; Microsoft Account Says Activation Was Successful, yet Can't Download Game- Windows

    It sounds as though they gifted you the console version of the game, not the PC version, so yes, it would only work on an Xbox since that game is not a Play Anywhere title. Unfortunately, since the code has been redeemed, there's nothing else that can be done.
  3. Kris Black Win User

    Redeemed Gifted Game Code; Microsoft Account Says Activation Was Successful, yet Can't Download Game- Windows

    Ah figures, worth a shot. Is there a way to tell the difference prior to redemption for future reference?
  4. ChiefJoboo Win User

    Gift cards

    The £10 must be either on a card that says "Xbox Gift Card £10" or you must purchase an Xbox digital gift card code on Amazon for £10 that you redeem here:
    https://redeem.microsoft.com/enter

    You can't redeem Amazon gift cards or currency in Amazon accounts for currency in your Microsoft/Xbox account - you must buy an Xbox Gift Card (or code) with that money on it.
  5. XBF Diego M Win User

    NECESITO AYUDA [Translation- I Need Help]

    Hi Ivan,

    Thank you for coming to the Xbox forums.

    When you buy a gift card from a retailer, the card becomes activated once they scan the card's bar code. If you're getting an error message that the code is not activated, you may just need to wait a few hours, up to 24 hours sometimes. If you haven't done
    so, I recommend also trying to redeem the code online as well as from the console. If the code hasn't been activated, return it to the place where it was purchased and ask for them to activate it so it can be redeemed. Make sure to take your proof of purchase
    with you.

    Please review this support article
    "Redeem a gift card or code to your Microsoft account"
    for more information on how to redeem a gift card and what to do if there is an error.
  6. charlottegrace1 Win User

    Xbox Ultimate game pass redeem merchant

    I am unable to redeem the gift card because I keep being prompt to
    "This code is not yet active. Contact the merchant to activate this code"
    What does this mean?????
    My games pass needs to be actived
Thema:

Redeemed Gifted Game Code; Microsoft Account Says Activation Was Successful, yet Can't...

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