Redeemed gems in vault, “something went wrong”

Discus and support Redeemed gems in vault, “something went wrong” in XBoX Rewards & Social to solve the problem; Attempted to redeem 500 gems for 10k points, after entering name and email it timed out and I do not show pending credits. However gems were deducted... Discussion in 'XBoX Rewards & Social' started by SorryAmmomagnet, May 4, 2018.

  1. SorryAmmomagnet
    SorryAmmomagnet Guest

    Redeemed gems in vault, “something went wrong”


    Attempted to redeem 500 gems for 10k points, after entering name and email it timed out and I do not show pending credits. However gems were deducted and an entry was entered on my gem activity. As shown here:

    Redeemed gems in vault, “something went wrong” [​IMG]

    Here is my current pending rewards:

    Redeemed gems in vault, “something went wrong” [​IMG]

    Thanks for your help in advance

    :)
     
    SorryAmmomagnet, May 4, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    1000 gems deducted for a 500 gem tier item.

    Hello Kerosiv,

    Since you redeemed two 500 Gem Reward Credit prizes in the vault, you were charged 1000 gems.
     
    XBLRewards8, May 4, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Gears of War Limited Edition Elite Controller

    Hello InsaneGhostFace,

    The prizes in the Vault can only be redeemed with MyVIP Gems.
     
    XBLRewards8, May 4, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Redeemed gems in vault, “something went wrong”

    Hello SorryAmmomagnet,

    Due to a large amount of user's claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, May 7, 2018
    #4
  5. XBLRewards8 Win User

    Redeemed gems in vault, “something went wrong”

    Hello SorryAmmomagnet,

    Due to a large amount of user's claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
  6. SorryAmmomagnet Win User

    10000 Rewards Credits out of stock, HOW?

    Gonna have to ditto the feeling. As soon as I saw the announcement I went to the vault to redeem. All that is left is freemium game currency and wallpapers, which I have no interest in either of those. I was trying to save up for another level’s reward
    but not now.

    I do not enjoy the thought of losing the value of my earned gems because I can’t redeem them for something that I would have used. 10k points is what my gems could have gotten me, but it’s looking like after the conversion I’m only going to get 500 unless
    more options are put into the vault.

    In my opinion, gems do have a real world monetary value because of the “rebates” one gets from buying games. A person could redeem 500 gems for 10k reward points which in turn could redeemed for $10.00 US. After the change the same 500 gems will only net
    you $0.50 US. This is an unacceptable devaluation.

    So please Microsoft, reinstate the gems for points options in the vault.
  7. Dementcha Win User

    Unable to claim 10000 reward credits

    I am not able to redeem the 10k credits with my gems. It says something went wrong when I try. I have over 2,000 gems and I would like to spend them on something worth wild, not add-ons or other things. Not sure what is up with the claim process, but it
    seems to not go through.
  8. XBLRewards8 Win User

    Rewards redemption error

    Hello KnicksKiller517,

    Since you selected 1000 Gigantic Gems as your vault prize, you were sent a code for 1000 Gigantic gems. Our system's report that you redeemed this prize, and it was not a computer error. Please be sure to redeem the prize you want from the vault by clicking
    on that prize's redeem button.
  9. XBLRewards8 Win User

    Gears of War Limited Edition Elite Controller

    Hello InsaneGhostFace,

    The prizes in the Vault can only be redeemed with MyVIP Gems.
Thema:

Redeemed gems in vault, “something went wrong”

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