Redeemed digital download code to wrong account

Discus and support Redeemed digital download code to wrong account in XBoX Games and Apps to solve the problem; Hi can anyone help. I have redeemed a digital code but was logged into my account rather than my sons . This has happened before which Microsoft... Discussion in 'XBoX Games and Apps' started by petetong99, Dec 27, 2020.

  1. petetong99
    petetong99 Guest

    Redeemed digital download code to wrong account


    Hi can anyone help.

    I have redeemed a digital code but was logged into my account rather than my sons .

    This has happened before which Microsoft managed to rectify but this time I am struggling to get any contact through contact us the purchase wont give me the option of a refund order history

    :)
     
    petetong99, Dec 27, 2020
    #1
  2. MistyKitty92828 Win User

    Destiny Beta Key

    Same problem I type in the 25 digit code in the store "use a code" and it says "something went wrong" i try it on this website in the redeem a code section it says "somethign went wrong".

    I have three 25 digit codes straight from my bungie account.... this is BS
  3. Sodangidni Win User

    I redeemed my sons Xbox v bucks card and it isn’t showing up on his account

    Hello, Jennifer. I’m Arturo.

    I’m sorry to hear you redeemed the vbucks card on the wrong account, and I regret to inform you that, unfortunately, as the code has been redeemed on a different account, it is not possible to redeem it on your son’s account again or transfer this content to your son’s account.

    This information and more can be reviewed in the following article:

    https://support.xbox.comhelp/subscriptions-billing/redeem-codes-gifting/digital-code-solution
  4. PalmettoBling Win User

    Can't download Minecraft windows 10 - Code already redeemed

    The code is for redemption to assign it to your account, so the account that redeemed the code on the old laptop would still have the digital license for the game. The code is one-time use for acquiring that license. With the account that redeemed the
    code, you should be able to download it from the store with the account that purchased it. Are you using the same Microsoft Account on your new computer?
  5. M3tal Daz3 Win User

    redeemed codes for games with new XBOX but can't find games

    Have you redeemed the digital game codes under your account? Have you checked the xbox store in order to download the games?
  6. Yaniikku Win User

    Code redeem problem

    Hi!

    In case you redeemed a code on the wrong account, this support page will most likely be able to help you: https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

    If not, you may want to contact the Xbox Support here: https://support.xbox.com/contact-us

    I hope this helps.

    -
Thema:

Redeemed digital download code to wrong account

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