Redeemed code went into wrong account, now can't use it

EcstaticBloom40 · Jun 14, 2017

I logged into my account and tried to add funds to my son's account and it didn't work. I logged out, bought a code from Amazon on line and then logged into my son's account and redeemed the code, but it flipped back to my account and added the
funds there. I had two on-line chats with support to learn (eventually) there is no way I can transfer the funds to my son's account and the only way to give him the money is to buy another code. This seems very unfair, especially as our accounts are linked
as being in a family. Then, when I asked how to complain, I was told there is no way to make a complaint - you need to post on one of these forums - which isn't very customer friendly. Can anyone help with the original issue, or to help me find out how to
escalate a complaint.

:)

Church6346 · Jun 14, 2017

Gears of War Remastered Beta Not Downloading.

For me it told me it started downloading then said something went wrong. Now I try to redeem the code it tells me it's already redeemed so now I can't do anything. HELP PLZ

Shouxin26 · Jun 14, 2017

Xbox One code redeemed on wrong account

I redeemed a game code that I received when I purchased Assassins Creed: Origins Deluxe edition on my wrong account and I'm wondering if there's a way I can redeem it again (with proof of purchase of game and code of course).

Smwutches · Jun 14, 2017

Phone and chat support are the only ones who handle billing issues. You may want to try contacting phone support rather than chat support although there are no guarantees they can do anything either. You can also file a complaint with them. 1-800-4my-xbox
if you're in the US/Canada .

Smwutches

Phone and chat support are the only ones who handle billing issues. You may want to try contacting phone support rather than chat support although there are no guarantees they can do anything either. You can also file a complaint with them. 1-800-4my-xbox
if you're in the US/Canada .

Church6346

For me it told me it started downloading then said something went wrong. Now I try to redeem the code it tells me it's already redeemed so now I can't do anything. HELP PLZ

Rostom L

Hi Adrian! Sorry to hear about that. This is clearly not the situation I want you to be in.

Unfortunately, it's not possible to merge accounts. Please be advised that game licenses or entitlements cannot be moved or transferred from one account to another. However, some games and contents can be shared through home Xbox feature.

I suggest that you instead set the home Xbox of the account that you don't use to your son's console. Once done, your son's main account should be able to access the games or other stuff owned by the other account from his console.

Learn more about home Xbox here https://support.xbox.com/help/hardware-network/....

Thank you!

KindGryphon

Hi

Microsoft do not want to help me with this.

We purchased Hogwarts dark Arts for Xbox and installed fine. My son then redeemed the additional content on a different account that we don't use. Microsoft can see that we don't use the account and said there was nothing they could do to get the codes back. They suggested asking the retailer who obviously are not in a position to give out new codes that are inside sealed boxes. They just shift boxes.

I have a copy of the chat with a reference but I don't know what good that will do me

I tried to complain but was shut down and have had no contact since.

Could there be a way to combine the accounts?

thanks

No nothing is combinable/transferable between accounts unfortunately. Honestly i dont think there really is a fix for this sort of situation unfortunately.

Im not sure even the home xbox sharing would be able to share that sort of content between accounts on the same xbox but id assume not.

MistyKitty92828

Same problem I type in the 25 digit code in the store "use a code" and it says "something went wrong" i try it on this website in the redeem a code section it says "somethign went wrong".

I have three 25 digit codes straight from my bungie account.... this is BS

Redeemed code went into wrong account, now can't use it