redeemed an xbox live 12 months code, didn't work

good evening,

I redeemed a code 12 months xbox live gold, the code was redeemed correctly, but now xbox live does not work, telling me "problem related to the search for previously purchased content or the purchase of new content found by some members has been identified"

I await feedback

thank you

:)

 

Zoo Tycoon

I purchased and have received and redeemed the codes for the games but seem to be getting an error code trying to redeem the 12 Month Live code.

Xbos-0x80169CF9

Any ideas? It just suggests trying again later.

 

12 Month Code Cancelled

In February of 2017, I purchased a 12 month Xbox Live redemption code and redeemed it later that month. However, soon after this I was awarded 1 free month of Xbox Live. I redeemed that code as well, about a month later. Now, in late August, my 12 Month
membership has been canceled without warning. WTF?

 

Hello AlessandroRuffini

I would suggest going over to
www.account.microsoft.com to check on the status of your subscription. If everything is active then I would

Contact Support to get the issue resolved.

Happy Gaming

{{XBF Erick}}

 

Hello there!

If you haven't already, Please try out
removing and re-adding your account to the xbox one.

If the platform is xbox 360 then Use
this article right here.

Hope this helps and let us know the results!

 

Hello XBF Erick,

on account microsoft right now i read this:

SERVICES: Limited, Purchase and use of the content

Purchase of items, redemption of codes or download of purchases

What kind of problem is this?

it's the first time i saw that.

btw Thank you for your response

 

Hello
AlessandroRuffini !

Currently there is a service alert affecting that part of our services and is mostly likely associated to your issue.

Please refer to Xbox Service Alerts / Outages
for the latest updates regarding that Service alert / outage.

Click on the "Notify Me" link so you can get a notification once the outage is over!

Let me know if that helped!

Felix

xbox forum support

 

Thanks for the response,

how long will you solve the porblem?

Alessandro

 

thanks

unfortunately it didn't work

 

Hello
AlessandroRuffini !

If you're still experiencing the same issue feel free to contact Live support. by following the link below.

Customer Support

Good luck and let me know if that helped!

Felix

xbox forums support