Redeemed a code from Twitch for the Minecraft Home Cape but have not received it. Has...

Hi there! This is Virginia O.

I understand that you are experiencing issues getting the TikTok cape you redeemed on your Minecraft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Kindly double-check that you're logged into the same Microsoft account where you redeemed the codes. If incase you're using a different account in the Launcher, the capes won't appear.

Please make sure as well that you're using the correct edition of Minecraft. The TikTok and Twitch capes are currently available for the Bedrock Edition, with availability for the Java Edition expected later.

And to give you a heads up, it can take up to 72 hours for redeemed capes to appear in the Minecraft Launcher. This delayed is caused by server-side processing.

Thank you for your cooperation.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear you're experiencing this issue. Typically, once a code is successfully redeemed, it should show up on your billing history. When you sign in at https://account.microsoft.com/billing/orders, does the redeemed code appear in your billing history? If it does, try signing out of your account, restarting your device, and then signing back in.

If the cape still isn’t showing up in-game, though it is showing under your billing history, I recommend reaching out to Mojang Support for further assistance: https://help.minecraft.net/hc/en-us/request/new.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope this helps. Let me know if you have further questions or need assistance. Thanks!

Hi Rafi. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues redeeming your Minecraft Twitch Cape code. As Twitch supplied your code, you may contact their support to get a replacement code: https://help.twitch.tv/s/contactsupport

Thanks,
Kyle

Hi, André! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

The Twitch and TikTok capes will be available in Minecraft Java by July 8th.
For your reference, the following information has been quoted from the "MINECRAFT IS TURNING 15" news article on Minecraft's website.

"Both the Twitch and TikTok capes are available for Bedrock Edition now, and will be in Java Edition by July 8. Make sure you redeem your codes at Minecraft.net/redeem by the June 30 expiration date!"

Source - https://www.minecraft.net/article/minecraft-turning-15

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Best regards.

Hi, Antony! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues locating your cape.

The Twitch and TikTok 15th anniversary capes are currently only available in Minecraft Bedrock Edition, with them coming to Java Edition by July 8.

If your code was successfully redeemed and the Twitch cape has not shown up in Minecraft Bedrock Edition, I'd suggest:

• Restarting the game and your device.
• Making sure the Microsoft Account you used to redeem the code is the same one you are using to play Minecraft.

If that doesn't work, it would be best to contact the game's dedicated support team for further assistance.

Minecraft Support can be reached at: https://help.minecraft.net/hc/requests/new

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Best regards.