Redeem Xbox gift card but cannot be use for purchase

What does it say when you try to redeem it? Are you in the same region as the gift card you purchased...ie as it's a US $ card, are you in the United States? As gift cards in a different currency cannot be redeemed in a different region....I have a UK account and can't redeem US $ cards

Is this an xbox or Microsoft gift card. What I have seen in the past is that someone else may have used the card. If you cannot find any purchases on your account using this card, xbox support may be able to look this up and see when it was redeemed.

Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card in a store. If you've already redeemed the gift card, it cannot be exchanged for a gold card.

Greetings Boydboyz,

Unfortunately, once a gift card is redeemed, it cannot be transferred over. However, you can gift purchases from that account over to yours using the gift card as the payment method.

To learn more about how to gift purchases, check out the following article here.

Gift cards cannot be used to purchase gift cards. The Microsoft account balance is essentially the same as a gift card since funds typically come from Xbox gift cards.