Redeem code used on wrong account

Discus and support Redeem code used on wrong account in XBoX Accessibility to solve the problem; Hello - I have built up enough points to redeem a code for a months free game pass ultimate - great! Unfortunately I did not spot that I used the code... Discussion in 'XBoX Accessibility' started by Iangus7, Jun 30, 2022.

  1. Iangus7
    Iangus7 Guest

    Redeem code used on wrong account


    Hello - I have built up enough points to redeem a code for a months free game pass ultimate - great! Unfortunately I did not spot that I used the code on the incorrect email address. Is there any way I can move this to the correct email address/account?

    :)
     
    Iangus7, Jun 30, 2022
    #1
  2. ChellMyBell1983 Win User

    I can't log into my xbox live service.

    If you've redeemed the code on the wrong account you will need to contact Customer Support to see if they can cancel it on the wrong account and issue you a code to redeem on the correct account.

    support.xbox.com/.../contact-us
  3. Smwutches Win User

    Included with Xbox rewards never showed up

    Codes are one time use only. So if you already redeemed it on an account, even if it's the wrong account, there's no way to redeem it on another account.
  4. Francia J. Win User

    Redeem code used on wrong account

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    I apologize but that’s not possible. If you’re on Xbox you can share the said subscription on your main account/correct account by setting it as Home Xbox.

    If you’re on PC you may need to use the account.
  5. KindGryphon Win User

    I redeemed my vbucks card and when I put in the secondary code, I used the wrong Microsoft account

    I redeemed my vbucks card and when I put in the secondary code, I used the wrong Microsoft account
    Unfortunately theres nothing that can be done about that once the code has been redeemed.

    Nothing is transferable between accounts.
  6. maxen Win User

    Xbox Live Gold 12 months

    Is there any chance you accidentally redeemed the code on the wrong account? This would be the only reason why the code would redeem but you cannot find it on your account afterwards.
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Redeem code used on wrong account

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