redeem code error..... help!!!!

Hello Jorge,

Thank you for posting here on the Xbox forums. What happened when you redeemed the code? Did you get an error code or error message?

This article may be able to help as well :
Troubleshoot redeem gift card and code issues

Hope this helps!

Hi there,

Thanks for reaching out to us today. Sorry to hear about the trouble trying to redeem your Xbox live code. I would like to clarify a few things, are you trying to redeem the code through the Xbox, Xbox App or online? As suggested above by Sir Cool One
Try re-entering the code on your gift card. If you have correctly entered the code, try redeeming the code online at
Redeem Code.

If you receive an error message with an error code when redeeming a prepaid code, go to
Error & status code search to find a solution for your specific error code.

Here's a helpful article on how to
'Troubleshoot redeem gift card and code issues'.

Hope this helps.

Here is a link that I think might be of some assistance in helping with your issue.

How to fix Xbox error when redeeming codes

Really hope this helps you.

Keep Calm & Game On!

Hello, do you have a screenshot of your error code or some details of why it won't redeem?

This may help if you are having issues redeeming codes: https://support.xbox.com/en-WW/xbox-live/prepaid-code-errors

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Please hit upvote below if I have helped you!

Hey there,

What's the specific error code you're receiving when try to redeem the code? Having the full error message and error code will help us determine what the issue may be. Keep us posted!