Redeem code couldn't be used

Discus and support Redeem code couldn't be used in XBoX Sales and Promo to solve the problem; Hi there, I got a Bonus Content for my NBA 2K20. I went to the redeem page of Microsoft. I inputted the 5 x 5 characters from the page I got with the... Discussion in 'XBoX Sales and Promo' started by Csongor Farkas, May 20, 2020.

  1. Csongor Farkas
    Csongor Farkas Guest

    Redeem code couldn't be used


    Hi there,

    I got a Bonus Content for my NBA 2K20. I went to the redeem page of Microsoft.

    I inputted the 5 x 5 characters from the page I got with the game.

    It opened a page with multiple games I could use my bonus content, but by accident I closed the window during browsing.

    When I wanted to go back, it rejected me saying I used this code already. So I couldn't use it for anything.

    This is terribly wrong and it is really worrying me that you if in that moment one cannot select anything the redeem code goes to waste beause I closed that window...

    Please help me with this issue!

    Thanks a lot in advance.

    :)
     
    Csongor Farkas, May 20, 2020
    #1
  2. XBF Ezra G Win User

    Redeem code couldn't be used

    Hello Csongor,

    Thank you for your post. I understand you are experiencing an issue with redeeming a code for NBA 2K20. To verify the code was redeemed on your account, visit your

    Order History    . If the issue persists use the
    Contact Us     portal to speak to an agent.

    I hope this helps!
  3. Georges C. Win User

    Couldn't redeem code

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Mari, according to the service status of Live servers there is no problem to redeem codes, have you tried by another browser for example?

    https://support.xbox.com/en-us/xbox-live-status

    If you can't redeem from another browser, the ideal thing would be to contact Xbox support via chat so they can help you.

    https://support.xbox.com/en-us/contact-us
  4. Hoofbite69 Win User

    Beta

    Why they couldn't have just given us a redeemable code in the message I'll never know.
  5. {Parity} Win User

    cant use redeem code

    Try logging in on a different device and try the code again. For some reason it just couldn't redeem the code. Let us know how it goes.
  6. jb639 Win User

    10 Year Anniversary Helmet

    I am also in the same boat... I couldn't use the code to redeem the helmet :( Please help!

    Thanks!
Thema:

Redeem code couldn't be used

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